Cisco Unity Connection Auto Attendant?

Posted on 2011-05-06
Last Modified: 2012-05-11
My company uses Call Manager Business Edition which has Unity Express for voicemail.  This is all set up and working fine.  Now we are adding a remote office, and have put some IP phones in that office and would like to set up an auto attendant for them.

Our main office number rings to a receptionist, but in the remote office we only have three people and no receptionist, so we would like something where we can publish a DID # to be the main number for that remote office and have that number ring into an auto attendant where we can set up a message that says something like "thanks for calling xyz corp, for sales press 1, for finance press 2, or press 9 to leave a message in general delivery".

I manage the phone system but don't make changes very frequently so I am a novice when it comes to this type of thing.  Can someone please provide some concise instructions for doing this or point me to an easy to understand guide?
Question by:FWeston
    LVL 79

    Expert Comment

    Concise and easy to understand are anathema to Cisco and Unity Connection in particular.
    This is about as good as it gets. What you are looking for is a Call Handler
    Basically, you have to create a CTI route point (pseudo device) with the DiD number as the extension, set the extension to forward to voicemail and let the call handler take it from there..
    LVL 3

    Author Comment

    That's kind of what I had gathered from the other docs I had read.  I have already created a call handler and a CTI route point.  I assigned the DN my DID rings in on to the CTI route point, but I'm not sure how I go about forwarding that to the call handler.  Is it as simple as setting it to forward to *1234 where 1234 is the extension of the call handler in Connection?
    LVL 79

    Accepted Solution

    If the extension number of the call handler is the same as the dn on the CTI then just check the box call forward all to VM. Otherwise, yes, just forward all to the extension number.

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