Cisco Unity Connection Auto Attendant?

Posted on 2011-05-06
Medium Priority
Last Modified: 2012-05-11
My company uses Call Manager Business Edition which has Unity Express for voicemail.  This is all set up and working fine.  Now we are adding a remote office, and have put some IP phones in that office and would like to set up an auto attendant for them.

Our main office number rings to a receptionist, but in the remote office we only have three people and no receptionist, so we would like something where we can publish a DID # to be the main number for that remote office and have that number ring into an auto attendant where we can set up a message that says something like "thanks for calling xyz corp, for sales press 1, for finance press 2, or press 9 to leave a message in general delivery".

I manage the phone system but don't make changes very frequently so I am a novice when it comes to this type of thing.  Can someone please provide some concise instructions for doing this or point me to an easy to understand guide?
Question by:FWeston
  • 2
LVL 79

Expert Comment

ID: 35710178
Concise and easy to understand are anathema to Cisco and Unity Connection in particular.
This is about as good as it gets. What you are looking for is a Call Handler
Basically, you have to create a CTI route point (pseudo device) with the DiD number as the extension, set the extension to forward to voicemail and let the call handler take it from there..

Author Comment

ID: 35710366
That's kind of what I had gathered from the other docs I had read.  I have already created a call handler and a CTI route point.  I assigned the DN my DID rings in on to the CTI route point, but I'm not sure how I go about forwarding that to the call handler.  Is it as simple as setting it to forward to *1234 where 1234 is the extension of the call handler in Connection?
LVL 79

Accepted Solution

lrmoore earned 2000 total points
ID: 35712023
If the extension number of the call handler is the same as the dn on the CTI then just check the box call forward all to VM. Otherwise, yes, just forward all to the extension number.

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
If your business is like most, chances are you still need to maintain a fax infrastructure for your staff. It’s hard to believe that a communication technology that was thriving in the mid-80s could still be an essential part of your team’s modern I…
Is your data getting by on basic protection measures? In today’s climate of debilitating malware and ransomware—like WannaCry—that may not be enough. You need to establish more than basics, like a recovery plan that protects both data and endpoints.…
Screencast - Getting to Know the Pipeline
Suggested Courses
Course of the Month13 days, 18 hours left to enroll

807 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question