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Can't Log into the websites

Posted on 2011-05-06
Medium Priority
Last Modified: 2012-05-11
After I have finished installing and configuring the BES, I txt file was save which had 2 websites, well for some reason I can't not log in, can someone explain to me why this is happening.

Just in case I am putting the wrong information; can someone also tell which username, password and domain i put it
Question by:George Zarif
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Author Comment

by:George Zarif
ID: 35710503
Correct me if I am wrong, what I need to log into is BlackBerry Administration Service and BlackBerry Web Desktop Manager but for some reason it tells me that the info I entered is incorrect.

I have set up the BES today .... can someone just tell me where I can get the log in info to log in
LVL 14

Accepted Solution

Mike Sullivan earned 2000 total points
ID: 35718253
During the installation process, you would have been asked to choose between BAS Authentication or Active Directory authentication. Whichever you chose will relate to the username and password that you need.


Author Comment

by:George Zarif
ID: 35719128
To be honest this is the first time I install the BES program. Can you give me both ways so I can find out what is my password?
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LVL 14

Expert Comment

by:Mike Sullivan
ID: 35719211
Hi HZarif,

I think you misunderstood me. These options are set doing the installation process. If you have already installed BES then you will have already been past this stage. If you have no idea which method you used, you may want to remove BES and start again. If you would prefer to hack a password into the system, there is a SQL table that manages the password. I can find the details for you but you have to be reasonably confident with SQL to use this option.

Author Comment

by:George Zarif
ID: 35719483
I am on my way to work. I was looking over my notes and I saw that I did choose AD Settings.

I am comfortable with SQL, so if you may provide me with the steps to reset my password please!

When I get to work I'll let you know if it worked.

Author Comment

by:George Zarif
ID: 35719636
MikeTheRelic sorry about he misunderstanding, I was checking what you wrote from my phone and it didn't show me the image you attached.

The image you attached is what I have chosen which was part of the steps on the Blackberry website. Was it recommended to use the Windows Authentication?

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