Exchange - Eseutil terminates & cannot backup exchange data

Posted on 2011-05-07
Medium Priority
Last Modified: 2012-05-11

I was sort of tossed into managing an Exchange server, so my knowledge is a bit limited on most of the technical terms or solutions. What has happened is during a back-up routine I decided to set-up which wasn't in place prior, I've some how ended up with an unmountable store. Here is the run-down:

Using the Windows Backup utility to backup our exchange data (I used the "Exchange" option check box as per a Microsoft article on this) I've found the files cannot be backed up. What happens is the tool will run for about half a second then say it cannot complete. Looking at the detailed report I see something like this,

"The 'Microsoft Information Store' returned 'Instance not found
' from a call to 'HrESEBackupSetup()' additional data '-'The 'Microsoft Information Store' returned 'Functions called in an invalid sequence.
' from a call to 'HrESEBackupClose()' additional data '-' ".

After much time Googling I somehow (I really don't remember as I'd been working for 9 hours already and it was 1AM) ended with information leading to a corrupted db with the effect of needing to run the eseutil with the /d switch, and when that didn't work the /p switch.

Upon running /p I get the error of "Operation terminated with error -1601 (JET_errRecordNotFound, The key was not found) ".

When trying to mount the store in the System Manager I get event id 9175:


I have no idea how to correct this. The person before never made back-ups of the exchange data and so a restore from one is not possible.

Tearing my hair out here.
Question by:JacobPagano
LVL 19

Accepted Solution

Raheman M. Abdul earned 2000 total points
ID: 35713862
Why not try the FREE software from http://www.stellarphoenixdatarecovery.co.uk/

* Reasons for failure could be the following:
   1. Hardware failure
   2. Corrupt exchange database
   3. Firmware needs updating for the device

Expert Comment

by:I Qasmi
ID: 35717171
Check for the Network service permissions on the Drive where the Exchange folder(Database and Logs are located) and if Network service permissions are not set assign it appropriate permissions could do the work , Also check if Antivirus Exclusion has been set for the Exchange Folder ( Database and Logs Files)  and Restart the Exchange services and Antivirus services for changes to take effect.

Author Closing Comment

ID: 35751835
I already discovered it was hardware and corruption related. But had I not, this would have been a good start.

Featured Post

Microsoft Certification Exam 74-409

VeeamĀ® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
In this post, I will showcase the steps for how to create groups in Office 365. Office 365 groups allow for ease of flexibility and collaboration between staff members.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
how to add IIS SMTP to handle application/Scanner relays into office 365.
Suggested Courses
Course of the Month15 days, 7 hours left to enroll

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question