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voip cisco IP 7940 - no date and time + int calls

Hell Professionals,

I run my business from home and  I have the following hardware configuration and services:

1. Internet connection (wireless + LAN)
2. Netgear dg834gv v2 router
3. VOIP service with Engin company (Australian)
4. CISCO IP Phone 7940 serioes with SIP installed

I can make local and mobile calls. I can even receive call. The problem is:

- date and time are not displayed and not recorded when there is a miss call
- I cant make any int calls

Your support is highly appreciated
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AussieSilver
Asked:
AussieSilver
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1 Solution
 
AussieSilverAuthor Commented:
Any update guys ?
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greg wardCommented:
I dont know your sip provider but mine supports mwi and logs all calls in and out( and gives me money for incoming calls ).
They control which calls you can make and im sure for a fee they will include international.

Greg
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mark_06Commented:
Hi,

I'm based in Aus as well, I have used Engin and I wouldn't recommend using a Cisco 7940 with their service. The 7940 isn't designed to be used this way.

You're best bet would be a Cisco SPA504G which is around $150 at good online stores and it will work no worries in SIP with the Engin setup and you won't have any headaches like this.

Cheers,

Mark
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mark_06Commented:
the 7900's aren't designed with 3rd party SIP in mind, where as the SPA500 series are!
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AussieSilverAuthor Commented:
This is 7940 series :)
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mark_06Commented:
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AussieSilverAuthor Commented:
Mark

You are right. Imm i'm thinking to get Cisco SPA504G

Will it support my home business and works for voice, int calls, time, display....
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mark_06Commented:
Yes, it will support all of that.
However you also want to make sure that you have a hosted PBX for better functionality, the standard engin service isn't that. How many phones do you have in your business?
Also have you thought about voicemail, 4 digit extensions and time of day routing etc? this is what is part of a Hosted PBX solution.
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AussieSilverAuthor Commented:
I do not have a hosted PBX. I run my small business at home. I have and want only one phone :)

of course want voice mail but Engin supports it and they send an email for a recorded voice mail :)
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mark_06Commented:
One phone is no issue then ;)

The SPA 504G will do exactly what you want it to. You can have a look at everything it supports here http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps10499/data_sheet_c78-548564.html 

Also you may need a PA100-AU which I think is about $11 which is the power supply!
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mark_06Commented:
Also get the CON-SBS-SVC1 ($15) which is 3 years support, you will have 3 year NBD warranty and you get to annoy the Cisco Engineers 24x7 over the phone for support for 3 years. They will help you configure anything you need for 3 years over the phone and webex. Its worth every penny I think!
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AussieSilverAuthor Commented:
waw! You are opening the world in front of me!

At this stage I have the following:

- Engin VOIP account only

And will buy
- SPA 504G

is there any thing else I have to do it? such as PBX?

In regards to the CON-SBS-SVC1, which provider exactly can help? I want  specific ones cause I found very expensive ones on the internet :)
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mark_06Commented:
thats ok, glad to help :)

You're engin service will work fine with the SPA504G, however the engin service isn't a PBX, it's just like having a telephone from Telstra.

You don't have to have PBX, however I would recommend using a hosted PBX as I said before. That way you can set business hours, for example if someone calls outside 9 to 5 you can give them a message saying your closed and give them the option to leave a message, or you could even let them press 2 for urgent matters to be sent to your mobile. It comes down to how professional you want it to sound, there is nothing worse than calling someone after hours and having it ring 10 times then getting a generic voicemail message. Also you can transfer calls to your mobile.
Hosted PBX also support voicemail to email, it's pretty standard with IP Telephony.

My understanding is, the reason you are having trouble finding the CON-SBS-SVC1 is the SKU is only open to Cisco Select Certified Partners to sell. I happen to work for one, that's how I know about it. Where as the actual SPA504G anyone can sell.

The RRP on the CON-SBS-SVC1 is only $19.00 so I suggest if you're seeing anything more expensive it's not the right one.
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AussieSilverAuthor Commented:
Thanks mark. which PBX do you suggest me? and Can I keep my number whenever I change the service provider?

Cheers,
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mark_06Commented:
You can certainly keep your number, it's part of the ACMA requirements since 2008 that any and all carriers or carriage service providers allow Local Number Portability (LNP), this includes VoIP providers. The only catch is whilst engin are required to allow you to port your number away, there are no requirements for any provider to accept your number coming in. So you will need to find someone willing to accept a port from engin.

It's hard for me to advise you as to who is the best. I have a conflict of interest as the company I work for does this type of service.  I would recommend just googling hosted pbx and you will find quite a few.



 
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