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How to connect a MS bluetooth mouse to a MicroExpress Notebook

I am trying to connect a new MS Bluetooth Notebook Mouse to a MicroExprees (Clevo) Computer and and have considerable problems.
Show Bluetooth Devices says "No items match your search" but before they did.
Add a device brings up the message "Searching for device - make sure device is discoverable", which I do. Nothing happens for a long time and there is no error message.
The Control Panel - Hardware and Sound- Devices and Printers shows the Bluetooth Notebook Mouse 5000 and under Unspecified my Nokia 2730 Classic Bluetooth Modem with a yellow exclamation mark.
The various boxes for the mouse say it is working properly.
I don't know what else to try to make the mouse move the cursor on the screen. I wonder if there could be something wrong with the bluetooth transmitter in the notebook
There is nothing wrong with.the mouse as it works perfectly with an older notebook.
I am running Windows 7 Home Premium.
Any ideas?
Karl Stork
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KStork
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KStork
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
>>>  under Unspecified my Nokia 2730 Classic Bluetooth Modem with a yellow exclamation mark.

So Bluetooth is not there, not installed, or not installed properly.

Does your computer come with Bluetooth? Check this as not all computers do. If you are sure it came with Bluetooth installed, go to the manufacturer's support site for the computer, download and install the current Bluetooth driver for the computer. .... Thinkpads_User
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KStorkAuthor Commented:
The computer came with Bluetooth and Bluetooth has worked perfectly before.
I had previously downloaded and installed the Bluetooth software from Clevo's website but it seems to make no difference. All the Bluetooth drivers say that they work properly.
This is a mysterious problem.
Karl
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John HurstBusiness Consultant (Owner)Commented:
The drivers may say they work properly, but if Device Manager has a yellow exclamation mark, the drivers are wrong or not installed.

Be sure you have the driver on hand. Then delete the device (Device Manager, select device, right click, uninstall). Then restart.

Upon restart, see if Windows installs its own Bluetooth device driver. Windows has one and it may work. I have Bluetooth on my ThinkPad T61p that I never used. I changed the hard drive and moved to Windows 7 Pro. I never bothered with the Bluetooth. Then last week I got a Microsoft Bluetooth mouse. It all worked. Then, Windows updated the Bluetooth driver.

So try letting Windows do it.  .... Thinkpads_User
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KStorkAuthor Commented:
The situation is confusing.
The Device Manager says everything is ok with the Nokia phone modem but the Control Panel - Hardware and Sound - Devices and Printers, which lists the phone as a modem under "Unspecified" shows a yellow exclamation mark and says the drivers for this device is not installed (Code 28).
I did as you recommended and removed the MS Bluetooth Mouse, which was listed as Bluetooth Peripheral Device from the Device Manager and reinstalled it. Windows first said that it is installing the device driver and then said the Device Driver Software was not successfully installed.
 The listing of  the MS Bluetooth Mouse reappeared as a Bluetooth Peripheral Device with a yellow exclamation mark.
Thus back to square one. The mouse will not move the cursor.
The Nokia phone says the connection to the computer failed but it shows the mouse as a Bluetooth device within range.
Ragards, Karl Stork
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John HurstBusiness Consultant (Owner)Commented:
Is it possible your Bluetooth radio has a hardware error?  See if your manufacturer has a testing application that would test your Bluetooth radio (and other tests). ... Thinkpads_user
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KStorkAuthor Commented:
That is what I suspect, a hardware fault.
Thanks for your efforts to help.
Regards, Karl Stork
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John HurstBusiness Consultant (Owner)Commented:
Bluetooth radios are up in the screen. I took my Thinkpad T61p apart, and whereas I can easily change the wireless NIC and memory (and have done so), it is much more difficult to get at the Bluetooth daughter card. Thinkpads normally come with or without Bluetooth.

So it may not be simple to fix. .... Thinkpads_User
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KStorkAuthor Commented:
My computer is a MicroExpress (Clevo B5100M). I have contacted the Manufacturer.
Thanks again.
Karl Stork
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EE_AutoDeleterCommented:
I've requested that this question be deleted for the following reason:

                           
No comment has been added to this question in more than 21 days, so it is now classified as abandoned and is now flagged for deletion.


If there is a valid solution, please OBJECT and indicate the comments that are, or would otherwise lead to, a solution.


Use the specific format https:#axxxxxxxx for comment ID(s).


Also, please don't object simply because the author did not respond to your comment. While we understand this is frustrating, unfortunately we cannot force the author to return to the question. Unless you feel you have presented a valid, verifiable solution we'll simply delete the question.


Experts-Exchange Auto Deleter
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John HurstBusiness Consultant (Owner)Commented:
I said in https:#a35716177 that the Bluetooth issue is a hardware issue because it continues not to show up in Device Manager. The asker agreed with this. I have had Bluetooth failures, fixed the hardware and all was well.
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John HurstBusiness Consultant (Owner)Commented:
I object to deletion as above: 41628994
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