Can’t Shadow HP t5740 Thin Client with HP Device Manager

Posted on 2011-05-07
Last Modified: 2013-11-11
Please help with this or my boss will be down on me with a ton of bricks as I have spent countless hours trying to get this to work.

I have a number of HP t5740 thin clients with Microsoft XPe 2009.  I am using HP Device Manager 4.3 on an XP PC.  I can send Reboot and Get asset and send other tasks to the Thin Clients without problems.

But I simply can’t get the inbuilt HP Device manager Shadowing (or Reverse Shadowing) to work.  I have installed RealVNC Server on the client and tried with and without authentication.  I turned off the firewalls on both the thin client and the PC running the Device Manager.

Now here’s the thing installing the standalone RealVNC viewer and using that to connect to the client works fine but this is not a long terms option as my boss insists it works from within the Device Manager.

OK, so what happens when I use the HP Device Manager?  I get a box which asks ‘Please provide the logon information for the Thin Client that you’d like to Shadow via security tunnel’.  I enter the Administrator as user and associated password.  When this box appears the Device Manager task goes green indicating success however after entering the logon credential I get ‘SSH error – connection refused’

So what’s the trick to make this work.  I see from a Google search that I am not alone with this problem but haven’t found a solution.
Question by:ianmal2
    LVL 19

    Accepted Solution

    You haven't said so I won't assume:  have you confirmed that the SSH server is running on the thin client?  Are you able to SSH into it?  (for example using PuTTY?)
    LVL 1

    Author Closing Comment

    You hit the nail on the head, thanks.  SSH server was not running.

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