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Print drivers for two sources of paper on a printer

Posted on 2011-05-07
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Hi experts,

I have a printer on the network, which has two drawers. I know I can change the setting each time in the print driver when I print to select a drawer. But, that seems like it would take a few clicks each time.

I tried installing a second print driver on the computer that would be set to Tray 2, but I wonder if it works due to the fact that it asks if you want to use the current driver (recommended) or replace it.

Anyway, I have the two print drivers, and no matter which one I choose even though the second one is set to Tray 2 rather than Tray 2, it prints to Tray 1.

I tried sharing Tray 2 out of the server, but that didn't work either.

S
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Question by:Bert2005
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K_Wilke earned 2000 total points
ID: 35713657
Yes this works.
For instance lets say tray 1 is for letter paper and tray 2 is for legal size
Create printer 1 as regular and tell it that it does not have tray 2 and only prints from tray 1
create printer 2 as a different name, like Legal Printer but use the same driver as printer 1.  Tell it that it does not have tray 1 and only has tray 2.  Under the Printer properties (there are two places) that you will tell it to use tray 2 and not auto select.
That is all.  It should work great.
Thanks,
Kelly W.
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by:Bert2005
ID: 35713673
Thanks Kelly,

I must be doing somethig wrong, because I have both, and one which is labeled "regular" and the other which is labeled "superbills."

The former is set to tray one, the latter to tray 2.

Maybe what I am doing wrong is not excluding the possibility of the driver from using the other tray, but I am not sure how to do that.

Thanks.

Bert
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by:K_Wilke
ID: 35713694
Which operating system is this on?
I will provided step by step once I get the OS
Thanks,
Kelly W.
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by:Bert2005
ID: 35713706
OK, thanks. First, how did I choose MS Sharepoint for this? That's weird.

Let me explain:

The printer is on the network. SBS 2008 client/server domain. The computer I have been trying to install the drivers on is Windows XP Pro. I am using Dell 2330dn PS3.

I installed that one on the server as well, and tried to share it to the client after deleting the other one --for Tray 2.
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Expert Comment

by:K_Wilke
ID: 35713724
For XP, other OS's will be similar, are the following steps:
1)  For first printer, under device settings, make sure that this tray is tray 1.  Click on General tab then printing preferences make sure that somewhere in the new window is tray 1.  On advanced tab then printing defaults make sure that somewhere in the new window is tray 1.
2)  For the second printer, same exact as step 1 but everything all three places are pointed to tray 2.  One exception is that under the device settings, make tray 1 not available.

If this does not work, make sure that the config on the printer itself is not set to automatically print to tray 1.

ALSO, if both papers are letter size then make them letter on the printer LCD itself (do not configure letter vs. letterhead vs. legal vs. A4).
Thanks,
Kelly W.
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by:Bert2005
ID: 35713759
AARRGGHH!!

Well, on the good side, when I went to printing defaults, it didn't show Tray 2, so I set that. But, it still printed to Tray 1.

I couldn't find device settings.
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Expert Comment

by:K_Wilke
ID: 35713761
Device settings, I mean the last tab on the printer properties.  Different printers call it different things.
Thanks,
Kelly W.
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by:Bert2005
ID: 35713807
That gives me postscript options. It's weird, because in two places, it states Tray 2, but it won't print there even with the test page.
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Expert Comment

by:K_Wilke
ID: 35713823
Okay it might be the second to the last tab.
You need to look around the tabs for a device settings and make sure that every option for printer 2 is set to tray 2 in the printer options.
There might be some little weird option under an advanced or options button.
Thanks,
Kelly W.
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by:Bert2005
ID: 35713847
Maybe I have found the problem. When I use the web interface, under device settings, it shows Tray 1 and the MP tray but no Tray 2. Same thing on the settings that you go through one the printer.

The second tray comes separately. You put the printer on top of the 2nd try. There is only one way for it to go on so that it makes a connection to the printer. So, I don't know why the printer wouldn't see it.
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Expert Comment

by:K_Wilke
ID: 35713908
Okay, under some thing like device settings or configuration or some tab you will tell it that tray 2 is installed.
Thanks,
Kelly W.
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Expert Comment

by:K_Wilke
ID: 35713910
When you do a test print or a config print on the printer does it say that there are two trays?
Thanks,
Kelly W.
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by:Bert2005
ID: 35713983
It is very weird. On the print driver, it shows two trays. On the options to select hardware, it shows the 550 page tray you can add, BUT... in the menu on the printer, there is no option to select Tray 2.

Then I recalled that when I put the printer onto the supplemental paper tray, I forgot to reboot it. After doing so, it showed up in the printer.

I then made it the default and set a print driver to Tray 2 and plain paper. It still went to Tray 1. Finally, when I set it to Tray 2 AND printer settings, it followed the printer settings and printed to Tray 2. I then went to the other driver and figured no matter what I did, it would print to Tray 1. Just for fun, I set it to Tray 1 and printer settings, and it printed to Tray 1. Went back and chose plain paper, though, just to be sure.

The strange thing here is that I couldn't get it to print correctly at all a week ago. A Dell support rep tried in vain for over an hour to fix it. When she couldn't, Dell sent me a new printer. It still would not work. Turns out the print driver they included with it did not work. I finally found the correct driver after a two-hour search on their website (their website is only out done by Cisco for the most difficult site to find anything. Not difficult to navigate -- just to find something. And, God forbid, you forget your Dell Service Tag, lol.

Thanks for all your help. That was fun.
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by:Bert2005
ID: 35713986
Believe it or not, "Yes this works," was a good answer. :-)

Thanks.

Bert

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Expert Comment

by:K_Wilke
ID: 35713989
Hey no problem
All part of having experience in the field vs. reading from a script.
Thanks,
Kelly W.
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