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Microsoft bluetooth 5000 mouse no longer works

Posted on 2011-05-07
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Last Modified: 2013-12-14
I've been using a microsoft 5000 bluetooth mouse with a fujitsu lifebook running windows 7 for almost a year now with no problems, until now. The mouse will pair with the computer and the drivers are installed successfully, but the computer doesn't respong to any mouse movements or clicks. There are fresh batteries in the mouse and I tested it with another computer where it worked fine.

When I remove the mouse from blue tooth devices and then move it, a message comes up in the task bar: "A bluetooth device is trying to connect." I click on that message and I'm prompted for a pairing code. I've searched around and apparently this mouse has no pairing code, so I can't connect it that way - but this tells me that windows is receiving the movement commands from the mouse.
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Question by:opike
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LVL 84

Expert Comment

by:David Johnson, CD, MVP
ID: 35714168
did you follow these instructions.  It doesn't require a passkey
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Author Comment

by:opike
ID: 35714192
Yes, I know it doesn't require a passkey. I just provided that information as proof that the mouse signals are being received by the laptop. As I said in the original post, I've been using this mouse on this machine for almost a year.
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LVL 30

Expert Comment

by:ded9
ID: 35714984
Hold the button on the access point for 30 secs..then hold down the button below the mouse for 30 sec and then wait for 30 sec.

Restart the computer and then check.


Ded9
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LVL 84

Expert Comment

by:David Johnson, CD, MVP
ID: 35715436
Select "Do not use a passkey" if the connection dialog prompts you to submit a device passkey. The Microsoft Bluetooth Notebook Mouse 5000 will connect to your computer and function properly after you click "OK" or "Finish" to complete the Bluetooth utility's connection dialog.

Read more: How to Connect the Microsoft Bluetooth Notebook Mouse 5000 | eHow.com http://www.ehow.com/how_6755882_connect-bluetooth-notebook-mouse-5000.html#ixzz1LlapsRRJ
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Author Comment

by:opike
ID: 35715876
@ded9 - The bluetooth receiver (which is what I think you mean by "access point") is built into the laptop.

@ve3ofa - Those are the same steps I've been following for a year when the mouse has worked fine. The device actually pairs up with the computer - but then the computer does not respond to any mouse movements or clicks.

Interestingly, here's someone who as run into a similar issue at almost the exact same time:
http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/c67cbe23-5bb9-4b2c-bc9f-0c388c691521

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Author Comment

by:opike
ID: 35715937
Here's a screen capture of how I'm trying to connect the mouse:
http://www.youtube.com/watch?v=zxBt3JJQ7rQ
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LVL 30

Expert Comment

by:ded9
ID: 35715970
In that case hold down the button below the  mouse for 30 sec and then check.


Ded9


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Author Comment

by:opike
ID: 35716318
Does holding it down for 30 seconds do something different than holding it down for 3 seconds?

When I hold it down for 3 seconds it puts the mouse into "pairing" mode and the light on top alternates blinking green and red.
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Expert Comment

by:ded9
ID: 35716415
Hold down the button and count 10 and then release it. Restart the computer Try it. Post the results.


Ded9
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Author Comment

by:opike
ID: 35716849
If 10 seconds doesn't work shoud I keep trying increments of 5 until it does?
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LVL 84

Expert Comment

by:David Johnson, CD, MVP
ID: 35717449
when the mouse goes into pairing mode and you open the bluetooth connection on the computer and search for devices what happens? do you not get the option to not use a passkey and does it load the mouse driver?
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Author Comment

by:opike
ID: 35742494
It does not ask for a passkey and the driver loads successfully.

Holding down the button for 10 seconds had no effect.
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LVL 30

Expert Comment

by:ded9
ID: 35743934
I think u have to go for a clean install of windows 7 to find out whether its a hardware issue or not...can also try ubuntu live cd...do not install ubuntu ..just boot it and check whether the mouse works or not.


Ded9
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Accepted Solution

by:
opike earned 0 total points
ID: 35863697
Gave up and started using a different mouse.
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Author Closing Comment

by:opike
ID: 35884928
I never was able to resolve the problem; started using a different mouse.
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