• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 793
  • Last Modified:

DELL BIOS START UP

HELLO,
I HAVE A DELL XPS 720 THAT STAYS STUCK AT THE LOAD UP SCREEN, CAN ANYONED HELP ME OUT WITH THIS PLEASE?
0
avillarreal
Asked:
avillarreal
  • 8
  • 7
  • 5
  • +1
1 Solution
 
web_trackerCommented:
I imagine you are saying it is stuck on the dell  boot screen. Or does windows start running and it freezes. If it is stuck on the dell boot screen it most likely is a hardware issue. Doe it just stay on that screen or does it shutdown or come up with an error messsage or does it restart?
0
 
nobusCommented:
post a picture of the screen - or post the info from it here
0
 
nobusCommented:
you have another  Q - about raid
disconnect both disks - make sure to remember the disk connections -  then test again to check if it starts
0
Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

 
nobusCommented:
..you can then try to boot from CD
0
 
avillarrealAuthor Commented:
it stays stuck at the bios screen, the bar loads about 1/4 of the way and it just stays there, no shutdown nothing..how would i know which piece of hardware is malfunctioning?
thumbnail.jpg
0
 
avillarrealAuthor Commented:
also, when i try to enter the setup or boot menu, the keyboard stops working, i try pressing f2 f10 and f12, and it doesnt respond
0
 
cranakisCommented:
If you are completely locked out at that start up screen try resetting you bios to factory defaults.  Here is a link to the manual for your computer.  Follow the instructions of p. 175 for clearing the CMOS.

Brandon GIlmer
Network Operations Center Tech
Sago Networks
0
 
web_trackerCommented:
What I would first do is unplug everything from your computer, except for the power cord, the lcd monitor cable, the keyboard and the mouse. Remove any disks from your optical drive and if you have a floopy disc drive remove any disks in the drive. In otherwords remove any printers, or usb sticks, network cables, Ipods, camera's etc. then try to boot up the computer. Sometimes a usb device prevents the system from booting
0
 
web_trackerCommented:
If your keyboard is a usb keyboard, it some times is not detected right away and you have to wait 30 seconds, or you may try plugging in the keyboard to a different usb port.
0
 
nobusCommented:
the picture is so small i can't read anything in it.
>>  how would i know which piece of hardware is malfunctioning?  <<  you disconnect device after device, or everything you can - then add 1 by one
use the minimum set up as described here : http://www.experts-exchange.com/Hardware/Components/Motherboards/A_1945       (Short-overview-of-how-to-troubleshoot-bad-hardware-when-a-pc-does-not-post)
0
 
avillarrealAuthor Commented:
i tried removing the cmos battery and it still does this.

any other suggestions?
0509080358.jpeg
0
 
nobusCommented:
did you use the minimum set as i suggested?  if not try it
0
 
web_trackerCommented:
did you unplug everything from the back or front of the computer and then try rebooting? Just leave in the mouse, keyboard, monitor cable, and power cable, everything else should be unplugged. If still that does not solve the problem it is possible something enternal is preventing it from booting up. disconnect your optical drive both the signal cable and the power cable. if you have any enternal pci cards try removing them, and if you have two sticks of memory remove one module. Of course before your remove anything enterally unplug the power cord first. If it still does not boot, unplug the hard drive, you should get an error message stating no operating system found... something like that. If you can get past the Dell logo then you know that one of the things you unplugged is giving you a hardware problem. Plug in one item at a time until it freezes up again. How long did you leave out the cmos battery, you need to leave it out for at least 30 seconds to a couple minutes, and you need to insure the power is unplugged before you remove the cmos battery.
0
 
avillarrealAuthor Commented:
ive already tried doing all that and still no go, im thinking it might be a motherboard issue but im still not certain.

i appreciate all the feedback from everyone.
0
 
nobusCommented:
then i advise you to post the steps you've taken, so we can follow a bit; "tried doing all that and still no go, "  tells us nothing really
0
 
avillarrealAuthor Commented:
ive tried disconnecting the hard drives, keyboard, mouse,both sticks of ram, tried removing the cmos battery, and anything that had a connection to it, I only left the power supply connected, and the monitor, and i still got the same result.
0
 
nobusCommented:
ok - but you leave out a lot : what is connected when you get the result?
did you connect the minimum - or what ?
if you did, you have to test the parts used in the setup - or test with others
0
 
avillarrealAuthor Commented:
i left the motherboard, one stick of ram, the power supply and the monitor connected
0
 
web_trackerCommented:
I you have more than one stick of ram replace the current memory module with the one you left in the computer, as it could be a faulty memory module. You did unplug the computer and removed the cmos battery for a couple minutes right? ( Or you can hold the power on button for a few seconds when the power cable is unplugged and the cmos battery is removed, just make sure that the flea light goes out [flea light is the little led light on the motherboard]) If it is still stuck on the dell boot screen you probably have a bad board.
0
 
avillarrealAuthor Commented:
yes sir, i even bought a stick of ram just to make sure both current sticks werent the problems, which they werent, and i left the cmos battery out for about 4 min just to be on the safe side
0
 
nobusCommented:
ok - then :
-since it is not the ram
-you have only cpu and mobo left  - can you swap any of those to test?
0

Featured Post

 [eBook] Windows Nano Server

Download this FREE eBook and learn all you need to get started with Windows Nano Server, including deployment options, remote management
and troubleshooting tips and tricks

  • 8
  • 7
  • 5
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now