[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

SBS 2003 Fax Issues

Posted on 2011-05-08
6
Medium Priority
?
292 Views
Last Modified: 2012-05-11
Hi There!

We have a client with SBS 2003 Server. They have been using the fax service fine since forever, but recently it broke, which co-incides with the installation of 2 new Windows 7 PC's though to the best of the knowledge of the staff involved no server settings were changed.

Essentially I can see the fax is shared as "fax" and I can run from a workstation \\server and the fax printer shows up, I can double click on it, and it installs it on a workstation. If I then try to print to \\server\fax it comes up with a wizard asking whether it's a local or network unit, to which I specify network, and then put in the path \\server\fax. At this point it throws an error about being unable to connect, which is surprising since it let me install the printer in the first place.

It's running 2003 SBS SP2. I don't see any errors in the logs.

I logged into the server as another administrator and can send faxes fine by printing to the same printer.

Any assistance greatly appreciated.
0
Comment
Question by:networkn
  • 4
  • 2
6 Comments
 
LVL 10

Expert Comment

by:Bawer
ID: 35715105
Since you installed win 7 and the issue occurred, is it in all machines now or only win 7  if win 7 then probably you have to update the server driver for fax.

The another server you logged in, i suppose its win 2003 ?
0
 

Author Comment

by:networkn
ID: 35715106
Hi There!

How would I update the driver for Windows 7 for the built in Fax Driver please? Is there a KB Article or a download link you can share?

Secondly, I logged into the SAME server, as a different user, on the console, rather than from a workstation.
0
 
LVL 10

Expert Comment

by:Bawer
ID: 35718832
Hi, what is the current Fax Machine model....
0
Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

 

Author Comment

by:networkn
ID: 35758996
Hi There!

It just uses a fax modem, I thought the connection from the client to the server was just a standard driver compatible with all os's and the driver from the server to the modem would not be seen by the workstations?
0
 

Accepted Solution

by:
networkn earned 0 total points
ID: 35878277

I was not connecting using the right method. Once I added the fax as a printer, and then tried to send a fax, the wizard would run and wanted the name of the fax server to which I was answering \\servername\fax when what it wanted was \\servername

Everything is working fine now.
0
 

Author Closing Comment

by:networkn
ID: 35909936
Thanks for those who participated.
0

Featured Post

Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I've always wanted to allow a user to have a printer no matter where they login. The steps below will show you how to achieve just that. In this Article I'll show how to deploy printers automatically with group policy and then using security fil…
If you are a user of the discontinued Microsoft Office Accounting 2008 (MSOA) and have to move to a new computer running Windows 8, you will be unhappy to discover that it won't install.  In particular, Microsoft SQL Server 2005 Express Edition (SSE…
Integration Management Part 2
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question