SBS 2003 Fax Issues

Hi There!

We have a client with SBS 2003 Server. They have been using the fax service fine since forever, but recently it broke, which co-incides with the installation of 2 new Windows 7 PC's though to the best of the knowledge of the staff involved no server settings were changed.

Essentially I can see the fax is shared as "fax" and I can run from a workstation \\server and the fax printer shows up, I can double click on it, and it installs it on a workstation. If I then try to print to \\server\fax it comes up with a wizard asking whether it's a local or network unit, to which I specify network, and then put in the path \\server\fax. At this point it throws an error about being unable to connect, which is surprising since it let me install the printer in the first place.

It's running 2003 SBS SP2. I don't see any errors in the logs.

I logged into the server as another administrator and can send faxes fine by printing to the same printer.

Any assistance greatly appreciated.
networknAsked:
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networknAuthor Commented:

I was not connecting using the right method. Once I added the fax as a printer, and then tried to send a fax, the wizard would run and wanted the name of the fax server to which I was answering \\servername\fax when what it wanted was \\servername

Everything is working fine now.
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BawerCommented:
Since you installed win 7 and the issue occurred, is it in all machines now or only win 7  if win 7 then probably you have to update the server driver for fax.

The another server you logged in, i suppose its win 2003 ?
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networknAuthor Commented:
Hi There!

How would I update the driver for Windows 7 for the built in Fax Driver please? Is there a KB Article or a download link you can share?

Secondly, I logged into the SAME server, as a different user, on the console, rather than from a workstation.
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BawerCommented:
Hi, what is the current Fax Machine model....
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networknAuthor Commented:
Hi There!

It just uses a fax modem, I thought the connection from the client to the server was just a standard driver compatible with all os's and the driver from the server to the modem would not be seen by the workstations?
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networknAuthor Commented:
Thanks for those who participated.
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