User not sending Out of Office replies

Posted on 2011-05-08
Last Modified: 2012-05-11
Running Exchange 2007 SP2.

A user (Outlook 2007) configures their Out of Office and sets it. Problem is, when people send him emails, they don't get the Out of Office message, whether they are internal or external.

Same problem happens in OWA and whether he's in Online/Cached, so not an Outlook issue.

Any ideas on where to start troubleshooting?
Question by:tomd1976
    LVL 14

    Expert Comment

    there are a few options to check:

    1: in exchange management consoleunder org. conf. -> hub transport-> remote domains, right click your domain (probably *), there is an OOOF option where you set the ooof behavior.

    2: test connectivity: , choose the ms web config test.(auto replies)

    3 check outlook autoconfiguration ctrl+right click on the tray icon for outlook and choose test autoconfig.

    4 check wether you are delivering mail directly over mx, or smarthost...
    i had a problem where external recipients didn't receive autoreplies when delivering over smarthost, but this was only external so i don't know if this'll help.
    LVL 8

    Expert Comment

    Have a look at the following article and post errors/questions. Replace CAS ServerName with your ServerName
    LVL 14

    Accepted Solution

    If this issue is just for one user, try moving everything to PST and delete the existing mailbox. Recreate a fresh mailbox on another database.

    Good luck

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