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ActiveSync no longer works after migrating from Exchange 2010

I was testing an exchange 2010 server in a hosted environment so I mirgated my mailbox over to it.  It stayed there for several months and no issues were noticed.  I was then informed that we were no longer going to be using that hosted environment so I needed to move my mailbox back.

I worked for about 2 weeks to move my mailbox back and it always failed at 95%.  I finally backed everything up to PST fils and deleted & purged everything (except contacts and calendar) from my mailbox.  I was then able to migrate it back to our internal Exchange 2003 server.  Since then, I have not been able to download email from my mailbox on any android phone I used (I had an Epic and an Evo) with the built in app.  I was able to grab Maildroid and pull my inbox, but it gives several errors and I still have to have AS so I can get my contacts & Calendar.

I switched over to the Evo and now I am seeing an error on the phone when trying to sync.  The error is pretty non descript; but it is "Error occurred on the computer running the exchange server" and email fails to sync, but contacts & calendar have no issues.

I have looked on the server in the event viewer and have seen no events that are logged.  I have played with the security on the 2003 server and when I setup my phone, it did tell me that I had to setup a password in order to use this account; but email still didn't flow.

As a possible side note, my rules that I had to recreate do not work in outlook 2007 (on my office PC) unless I open them up and run them manually.  Not sure if that may point someone in the right direction or not.

Before migrating my mailbox off of 2010, I did remove all associations with smartphones (under the mobile section).

All the posts online that i have found do not seem to resolve my issue.  I have removed the account (numerous times) and readded it to no avail.

I'm not sure what else to do other than wipe out my mailbox entirely and start over; but that seems a little drastic.
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roadnrail
Asked:
roadnrail
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1 Solution
 
praveenkumare_spCommented:
Check whether its a adminsdholder issue

to understand more please check event viewer to see if u ger any error that says permissions are not valid or some thing
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roadnrailAuthor Commented:
I'm not sure what you mean when you say "Check whether its a adminsdholder issue"; but there aren't any errors in the event log no.
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MegaNuk3Commented:
Does the ActiveSync test on www.testexchangeconnectivity.com (with manual server settings) pass for a test account and does it pass for your account?
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roadnrailAuthor Commented:
My account Failed as did the administrator's account.  Log below:
ExRCA is testing Exchange ActiveSync.  
  The Exchange ActiveSync test failed.
   Test Steps
 
Another user that has the same phone I do succeeded.  Log below:
 ExRCA is testing Exchange ActiveSync.  
  Exchange ActiveSync was tested successfully.
   Test Steps
 
I'm a domain and exchange admin, where as the test account isn't.
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roadnrailAuthor Commented:
I checked out the permissions and added "Inherit permissions" as well as "Account Operators"; which were set on the account that works.

I tried this again and receive this error, when expanding all the details:
Attempting the initial sync to the Inbox folder. This initial sync won't return any data.
  An error occurred while the Sync command was being tested.
   Additional Details
  Exchange ActiveSync command Sync failed with error code ServerError.
 
Thanks for the help.
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roadnrailAuthor Commented:
Also, I FINALLY saw this error message on the mail server.  I'm not sure if it was from the testexchange website or not; but may help with troubleshooting:

Event Type:      Error
Event Source:      Server ActiveSync
Event Category:      None
Event ID:      3005
Date:            05/09/2011
Time:            9:01:00 AM
User:            ROADANDRAIL\cnorman
Computer:      RRS-DC1
Description:
Unexpected Exchange mailbox Server error: Server: [rrs-dc1.RoadandRail.com] User: [cnorman@roadandrail.com] HTTP status code: [409]. Verify that the Exchange mailbox Server is working correctly.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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MegaNuk3Commented:
Try increasing the HTTP Keep Alive time to 600 seconds in IIS manager
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roadnrailAuthor Commented:
The HTTP Keep-Alives is checked and the connection time is set to 1,000 seconds right now.

My mailbox is one of 2 that is running into this issue; no one elses is.  Also, my mailbox was one of 2 that was migrated to migrated to Exchange 2010 and then back, no other mailbox has been migrated to exchange 2010.  One of them was a test account and the other is my box.  
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MegaNuk3Commented:
Just to be clear, the new test account with at least 1 mail in the mailbox and does not have "User must change password at next logon" ticked gets the same error as you?

Have a look at the exchange VD directory permissions:
http://support.microsoft.com/kb/937635
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roadnrailAuthor Commented:
I have not created a "new" test account.  I actually used an account that has always been able to sync with the server and was never on 2010.  THIS account works without issues, yes.

When I test out my account; I receive the error I stated above, but it DOES read that I have 59 folders in my mailbox to sync with; which I found odd.  Why can it read my folders in my mailbox, but not the emails inside?

I'll have a look at the permissions you suggested and let you know what I find.
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roadnrailAuthor Commented:
Ok, based on what I see on the server, this section:
Right-click Exchange-OMA, and then follow these steps:
Verify the following settings on the Virtual Directory tab:
    Application name is unavailable, and Default Application is listed.
    The Execute permissions setting is None.
    The Application pool setting is unavailable, and ExchangeApplicationPool is listed.

It had always been setup with the application name of Exchange and other information.  When I changed it per that link, the web site allowed my box to test successful.  AND NOW, (thank you very much), I have 183 emails on my phone.

I appreciate everyone's help.
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MegaNuk3Commented:
No problem, thanks for the points.
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praveenkumare_spCommented:
nice one  MegaNuk3  :)


i did not know about http://support.microsoft.com/kb/937635 
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