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Exchange 2003/Outlook 2010 Contacts

I recently setup a new terminal server which is running Windows Server 2008x64.  On the new terminal server I installed Office 2010 (Outlook 2010).   I am getting complaints that the new Outlook is not finding contacts.  

One user showed me how when he connected to the old Terminal Server and ran Outlook 2003 he could type in a name and the email address was found.,  He then went to the new Terminal Server and typed in the same name and Outlook 2010 did not find anything.    

I went through all the address books I could find using Outlook 2003 and Outlook 2010 and I could not find the contact in either one even though Outlook 2003 finds it.  

Is there a hidden address book somewhere I am missing? Also  I did not see recent contacts on either one, could this be the issue?    Is there a way to synchronize contacts between the two?   Both clients are connecting to the same Exchange Server.

Thanks for any suggestions.
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qvfps
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qvfps
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1 Solution
 
setasoujiroCommented:
does it work from owa?
when you click send/receive, do you get any errors?

the recent contacts are kept in a file called "filename.nk2" that is located in c:\docs and settings\app. data\microsoft\outlook (on XP with outlook2003) you need to copy this file to the app. data on the terminal serverps: it must have the same name as the ouitlook profile!
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Shabarinath RamadasanInfrastructure Specialist - MicrosoftCommented:
Also, You could try downloading the latest address book.

Send Receive -> Send Receive Groups ->Download address book
Uncheck "Download changes since last send/receive" which will get a fresh address book for you.

Good luck
Shaba
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qvfpsAuthor Commented:
I will look into the recent contacts.  They do not use roaming profiles so a new profile was created on the new TS.     Recent contacts are local to the PC you are working on?
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setasoujiroCommented:
yes they are, in the path i specified, in a file called "outlook(or similar).NK2"
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qvfpsAuthor Commented:
I copied the .NK2 file from the old server and saved it in users\user\\app. data\microsoft\outlook and even after closing and openeing Microsoft Outlook it did not find any of the previoues contacts.   I then looked through the folder to see if there was a nk2 file with a different name and I could not find one.   Where does Outlook 2010 store this file?
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qvfpsAuthor Commented:
I found this tonight while searching online.   I dont know what I was searching for the other day but I found lots of information tonight.  I will post if this resolve the issue or not.

To import .nk2 files into Outlook 2010, follow these steps:

   1. Make sure that the .nk2 file is in the following folder:
      %appdata%\Microsoft\Outlook
      Note The .nk2 file must have the same name as your current Outlook 2010 profile. By default, the profile name is "Outlook." To check the profile name, follow these steps:
         1. Click Start, and then click Control Panel.
         2. Double-click Mail.
         3. In the Mail Setup dialog box, click Show Profiles.
   2. Click Start, and then click Run.
   3. In the Open box, type outlook.exe /importnk2, and then click OK. This should import the .nk2 file into the Outlook 2010 profile.
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setasoujiroCommented:
yes this is true, i'm sorry i didn't notice outlook 2010 you were using.
but after you follow the above, it will work.
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qvfpsAuthor Commented:
The issue is resolved by running outlook.exe /importnk2 with the NK2 file in the application data\Microsoft\Outlook folder
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qvfpsAuthor Commented:
The solution did not work with Outlook 2010 but provided enough information for me to find the solution.
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