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3Ware Install Leads to System Recovery

Posted on 2011-05-09
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Last Modified: 2012-05-11
Hello,

I have a Server 2008 R2 server decided to install my 3ware 9500S-12 controller. I downloaded the drivers and updated them manual in device manager and when I rebooted it went directly into "System Recovery Options" instead of booting up properly.

Performing a boot in safe mode I noticed it hung on the driver: storport.sys, and then went back into system recovery. Upon deleting storport.sys (by attaching my SATA disk to a USB adapter and then to my laptop) and trying to boot into safe mode again, it didn't hang on storport.sys (as it didn't exist anymore) but still went into system recovery.

Can I please have some help here, the first priority for me is getting my system back up and running. Having a working 3ware controller is a secondary priority.

Thanks,
Liam Dye
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Question by:liamdye
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Expert Comment

by:David
ID: 35718776
The 3ware family is notorious for not being downward/upward compatible for drivers, firmware & BIOS. This is one controller where you MUST read release notes to make sure that you have the proper combination of all 3 in order for everything to work.

If you just update drivers w/o updating the firmware and BIOS of the controller then this WILL happen.  Read release notes and get the proper revision of firmware + BIOS, and it may just start working.  If not, then you need to contact 3WARE (now LSI) support and they can walk you through the process of recovery.  
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Author Comment

by:liamdye
ID: 35721613
Ok, so I spoke to LSI support and what they pointed me to the latest drivers (9.5.3) because I believe I installed using 7.7.1 because they were the latest on the old 3ware site (it's complicated, some 3ware pages redirect to LSI, some don't). And he should while "not tested" they should work.

Now the problem is, I have a computer which won't boot and I want to load some drivers on it and replace the old ones. How can you think of doing that?
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Author Comment

by:liamdye
ID: 35721628
Oh, just a note, the drivers are in .exe format, couldn't find the .inf ones on the site. They are for the 9550SX-4 which he said is the exact same drivers as the 9500S-12.
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Accepted Solution

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David earned 1000 total points
ID: 35721736
Get a scratch disk, load Win2k8 on to that, along with proper drivers, and you should then be able to access your data.  Once you do that then you may be able to manually update the drivers by replacing the files.

The drivers are not in .exe format, they are self-extracting executables.  
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Author Comment

by:liamdye
ID: 35721840
So go to system32\drivers and replace 3wareDrv.sys with the new one?
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Author Comment

by:liamdye
ID: 35760809
Hello,

I was able to solve the problem by updating the firmware and latest drivers.
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LVL 47

Expert Comment

by:David
ID: 35760896
Wait, I told you about an hour after your post in # 35718776 that you needed to get the right firmware + drivers, then in several other posts mentioned drivers .. so you "figured it out yourself", and the solution was to update firmware & drivers ????

Not right.  Points should be rewarded, unless the issue was something else like a bad card.

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Author Comment

by:liamdye
ID: 35760900
Ok, I can award multiple points. Because it never helped me with my install...I still lost everything an had to reinstall. Then after speaking with LSI support they gave me the FW/Drivers, no matter, I'll award partial poitns.
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LVL 47

Expert Comment

by:David
ID: 35761279
Well you lost data before you asked the question, so don't shoot the messenger :)
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Author Comment

by:liamdye
ID: 35761410
No, but my question of how to do a driver upgrade in place wasn't answered.
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Expert Comment

by:David
ID: 35761939
Because you can't, because the driver+bios+firmware all have to be correct as a set, and if you even tried to do it in-place if BOOTED to one of the disks, it would crash.
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