blackberry bes 5.1 server not automatically syncing exchange subfolders

Posted on 2011-05-09
Last Modified: 2012-05-11
everytime a user creates a new subfolder in their outlook it is not automatically synced on their blackberry.
I have to go into bes server then into the folder redirection settings and select new folder.
how can i get this to sync all subfolders automatically
Question by:dougdog
    LVL 14

    Accepted Solution

    Depending on the software version on the handset, go into Messages, press the BlackBerry Menu key, choose Options then Email Preferences. Now press the BlackBerry Menu key again and this time choose Folder Redirection. If you select Inbox at the top level, it will automatically select all subfolders and any new subfolders that are created.

    Author Comment

    i thought there was a way to have the server do this automatically
    LVL 14

    Expert Comment

    by:Mike Sullivan
    You can do it on the server in exactly the same way. Where you have been going to select each new subfolder that is created, select the Inbox at the top level. Each new subfolder that is created will be added to the list to be synchronised.
    LVL 25

    Assisted Solution


    Sub folders are not automatically re-directed. This either needs to be done by the user on the device or by an Administrator via the console.



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