E-Mail Folders within Outlook 2003/7 not displaying emails
Posted on 2011-05-09
We've recently migrated our 400 users over to Exchange 2010, we did it in-house so have access to everything.
The problem I am having is:
I have two clients, one using Outlook 2003 and one using Outlook 2007. Both clients are on Exchange 2010.
Both users have numerous outlook folders underneath their inbox, however one particular folder does not display the email it contains when highlighted.
For example, one user has a folder called Old Emails. When the user clicks on the folder, Outlook displays no messages. However, if you right click the Old Emails folder and do an "Advanced Find" you can see every single email within said folder. So essentially the emails are there, they just dont display when the folder is highlighted.
The same issue is happening with another user on Outlook 2007, the folder contains emails but they do not display when the folder is selected.
The only fix I can find is if you close Outlook for circa 10 minutes, then re-open it and click the highlighted folder the emails do show up. Or if you quickly flick between folders in the users inbox then come back to the folder not displaying the emails come through.
Could this be to do with a timeout setting/other?