Share one primary mail address in Exchange 2003
Hi Experts,
Is it possible to achieve this in Exchange Server 2003:
- Create several users that share the same primary mail address for sending mails.
So I would have
User a with a private mail address a@mydomain.com
User b with a private mail address b@mydomain.com
User c with a private mail address c@mydomain.com
All users also share the mail address info@mydomain.com. All mails sent by a, b or c are sent by default as info@mydomain.com. If they want to, the users can change the sent from field to their private mail address.
Can this be done in Exchange Server. If so, how?
Thanks in advance.
Is it possible to achieve this in Exchange Server 2003:
- Create several users that share the same primary mail address for sending mails.
So I would have
User a with a private mail address a@mydomain.com
User b with a private mail address b@mydomain.com
User c with a private mail address c@mydomain.com
All users also share the mail address info@mydomain.com. All mails sent by a, b or c are sent by default as info@mydomain.com. If they want to, the users can change the sent from field to their private mail address.
Can this be done in Exchange Server. If so, how?
Thanks in advance.
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ASKER
Thanks for the fast replies. I'm afraid I didn't made my point clear enough. I asked about a way to share an email adress, but I think I should have been talking about sharing a mail box. The problem with distribution lists is that all members receive the same mails and different people don't know if someone already answered the mail. I'm looking for a solution that shows if a mail is read and/or answered.
What we do today is adding the shared mailbox as an extra mailbox to a group of our users. If one of them answers or deletes a message, this happens for all the users and that is what I want. The problem with our solution is that users forget to use the send as option. The reply on mails with their own private mail adress. When a client answers back, this final answer is received by only one user and that is not what we want.
What we do today is adding the shared mailbox as an extra mailbox to a group of our users. If one of them answers or deletes a message, this happens for all the users and that is what I want. The problem with our solution is that users forget to use the send as option. The reply on mails with their own private mail adress. When a client answers back, this final answer is received by only one user and that is not what we want.
you can try to use the group and do connect up with outlook client in pop3, and select "let a message copy on the server" in pop3 account option...
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Thank you guys for your help.
rpartington describes exactly what we are doing today. There's only one downside to this solution: the users have to remember answering mails AS Info and not AS their own. I know, this is only a small effort, but they do forget this most of the time.
The other solutions result in copies of the Info mailbox. This approach leads to different employees answering the same mail. It was my own fault getting these solutions. My question was not clear enough.
I suppose what I asked for is not possible in Exchange. Our employees have to learn to send mails AS Info en not as their own.
rpartington describes exactly what we are doing today. There's only one downside to this solution: the users have to remember answering mails AS Info and not AS their own. I know, this is only a small effort, but they do forget this most of the time.
The other solutions result in copies of the Info mailbox. This approach leads to different employees answering the same mail. It was my own fault getting these solutions. My question was not clear enough.
I suppose what I asked for is not possible in Exchange. Our employees have to learn to send mails AS Info en not as their own.
It depends on which emails they send out most FROM, IE.
The below is far from perfect but something to think about as I quite often send by mistake from my own email address and get replies direct back into my own inbox which my colleagues cant then see.
If your staff tend to send mostly from info@ why not get them to set there outlook profile so that the info@ is the primary inbox acc and then have their own personnel as the extra account.
This way when they send from info@ it will always go out from info@. Using this method means when sending from their own inbox they will then have to remember to use the FROM field to input them selves as the sender.
Again far from perfect but if they tend to send mainly from the info@ it may make life easier, otherwise stick with the usual and they will have to remember to swap back and forth etc.
Roy
The below is far from perfect but something to think about as I quite often send by mistake from my own email address and get replies direct back into my own inbox which my colleagues cant then see.
If your staff tend to send mostly from info@ why not get them to set there outlook profile so that the info@ is the primary inbox acc and then have their own personnel as the extra account.
This way when they send from info@ it will always go out from info@. Using this method means when sending from their own inbox they will then have to remember to use the FROM field to input them selves as the sender.
Again far from perfect but if they tend to send mainly from the info@ it may make life easier, otherwise stick with the usual and they will have to remember to swap back and forth etc.
Roy
you can grant send as permission for these users to the group