My boss has recently has his laptop replaced with a newer model
Both the original and the new one have Windows XP SP3 with Office XP/2002 SP3. Out Exchange server is 2003
He works out of the office a fair amount and since he has had his new laptop has been having issues with Outlook.
Outlook works OK when connected to the network in the office
Outlook works OK when connected to a stable dial in connection
Outlook stops working if the connection is dropped and reconnected while it is open, or if the connection is made when it is open.
This problem shows itself in the failure to send emails written while offline that are sitting in the Outbox once connected.
His previous laptop did not have this issue,
I'm thinking that its probably a non-user specific setting in Office/Outlook on the new laptop as he is using the same user account as before.
He gets following Error on The Oulook Sen/recieve progess box
Task 'Micorsoft Exchange Server - Sending' reported error (0x8004011D) : 'YThe server is not avaialble. Contact your administrator if this condition persists.'
If he closes Outlook and re-opens (witht he conncetion already up) then he can send/receive.
This MS page seems to say that it is an issue with the product http://support.microsoft.com/kb/289971#appliesto
, and i would be inclined to leave it at that but for the fact that it has worked previously.