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Outlook 2002 with an intermittent network connection

My boss has recently has his laptop replaced with a newer model
Both the original and the new one have Windows XP SP3 with Office XP/2002 SP3. Out Exchange server is 2003
He works out of the office a fair amount and since he has had his new laptop has been having issues with Outlook.
Outlook works OK when connected to the network in the office
Outlook works OK when connected to a stable dial in connection
Outlook stops working if the connection is dropped and reconnected while it is open, or if the connection is made when it is open.
This problem shows itself in the failure to send emails written while offline that are sitting in the Outbox once connected.
His previous laptop did not have this issue,
I'm thinking that its probably a non-user specific setting in Office/Outlook on the new laptop as he is using the same user account as before.
He gets following Error on The Oulook Sen/recieve progess box
Task 'Micorsoft Exchange Server - Sending' reported error (0x8004011D) : 'YThe server is not avaialble. Contact your administrator if this condition persists.'
If he closes Outlook and re-opens (witht he conncetion already up) then he can send/receive.
This MS page seems to say that it is an issue with the product http://support.microsoft.com/kb/289971#appliesto, and i would be inclined to leave it at that but for the fact that it has worked previously.
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SYPTE-IT
Asked:
SYPTE-IT
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1 Solution
 
Sekar ChinnakannuSenior EngineerCommented:
please try recreating user profile and check.
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John HurstBusiness Consultant (Owner)Commented:
Also look in the Send/Receive Groups and then the Send/Receive settings. There are settings for online send/receive, offline activity and then further in, you can make an offline OST file. All of these will affect offline behaviour and you need to check these against the prior settings. ... Thinkpads_User
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SYPTE-ITAuthor Commented:
I'm unwilling to recreate the profile as a first troubleshooting step, it would mess up the hard drive encryption software password setting amongst other things, although I will do it is if it is really neaded
User does already have an OST file set up and synced (and while large has not reached the 2Gb limit)y
I've had a look at the Send/Receive Groups and Settings, The all appear to be the default  IIRC, its is set so All Accounts Send and Receive when Online and Offline.
When Online
Include this group in sent/receive (F9)
Schedule an Automatic sent/recieve every 5 mins
Perform an Automatic send/receive on exit
When Offline
Include this group in sent/receive (F9)

I've tried increasing the Seconds until server Timeout settingand this means that it takes longer for Outlok to go into Offline mode if the network connection is lost, however this will still go Offline eventually and doen't allow Outllook to go Online if it is opened in Offline (when there was no network connection) mode


From more reading it looks like Outlook 2002 can't cope with automatically reverting to Online mode once it has opened or changed to Offline mode but that 2003 can. However he is insistant that it worked before :-(
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SYPTE-ITAuthor Commented:
I'm wondering if working permanently in Offline mode, but with Perform an Automatic send Recieve set would work.
The Help file seems to say that you should able to still send and recieve when offline, but only manually or as per the schedule (i.e. mails wills not come through instantly) However Sending/Receiving when Offline gives the error in the first post, so it looks like there is something wrong too.
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John HurstBusiness Consultant (Owner)Commented:
Office XP (2002) is getting fairly old now. Is there any chance you can upgrade at least to Office 2003?

There was a setting in Outlook 2002 that introduced a delay. Look in Outlook -> Tools -> Options -> Other and disable (uncheck) Instant Messaging. That may make Outlook work a bit faster and possibly assist.

... Thinkpads_User
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John HurstBusiness Consultant (Owner)Commented:
Actually, when Outlook is offline deliberately, you do not want it to be doing a Send / Receive while offline (it cannot). Try unchecking Include this group in Send/Receive in the Offline settings. That is, the obverse of the Online settings. Try that along with disabling Instant Messenger. I am looking at Outlook XP now and my old setup notes for a client.

... Thinkpads_User
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SYPTE-ITAuthor Commented:
We will be upgrading to 2010 soonish, but until then we're stuck with 2002, unfortunatly.
We do have instant messaging disabled for all users.
With regards to the permanent offline working, it appears that if I set it to send//recieve every 1 minute it works, but I still get the error when I manually send receive.

So basically, I've come to the conclusion that its not going to work as well as we would like (although newer versions do) there is actually a problem as well as the limitations.
When offline, pressing Send/Recieve shouldn't give an error.
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John HurstBusiness Consultant (Owner)Commented:
If you have (in Send/Receive Groups -> Settings) under the Offline heading, Include this group in Send/Receive unchecked, then (a) no Send/Receive should take place (ensure this, please) and (b) the user should not press Send/Receive when offline.

Now, when a connection is lost and then restored, Outlook 2002 Online should pick up again (after the interval (every x minutes) that you chose.

This is a work around and means users must do the right thing. I know future versions work better (I am on Office 2010 as I write this), but Outlook 2002 should work decently in the meantime.

... Thinkpads_User
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John HurstBusiness Consultant (Owner)Commented:
Hi SYPTE-IT - Please let me know what happens when you turn off send/receive for offline files.

Thanks, ... Thinkpads_User
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SYPTE-ITAuthor Commented:
The user has fixed the problem himself.
He turned on Remote mail and this worked as designed, sending any mails in the Outbox and downloading new email headers when Outlook was in Offline mode. However as he wanted the full emails downloaded he turned it off again, but this has made synchronisation when clicking on the Sent/Receive button work correctly.
I'm guessing an corrupted registry key, which was changed by turning on Remote Mail and changed again (to the correct setting) when Remote Mail was turned off.
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John HurstBusiness Consultant (Owner)Commented:
You have awarded yourself the answer. I am somewhat curious. Was my assistance around send/receive of no value to you. It seem to be near the mark. ... Thinkpads_User
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SYPTE-ITAuthor Commented:
I've not given a grade A as I'm not certain exactly where the problem lay. However the solution did fix it.
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