Installation Error

When I try to install blackberry desktop software I am getting installation popup as I mentioned in screenshot. Please help me to install the software.
Erro.bmp
LVL 26
Sekar ChinnakannuStaff EngineerAsked:
Who is Participating?
 
ded9Commented:
Locate the subinacl.exe in program files folder and copy the subinacl script over there...now right click on the script and click run as administrator.



Ded9
0
 
Vinchenzo-the-SecondCommented:
Don't you have an setup.exe file if you browse the location where the installation files are?  The above is not an error message, the msi requires somes switches for it to install.
0
 
MinoDCCommented:
you are local administrator?

The screenshot is the MSI installer option guide, it isn't the error...
0
Cloud Class® Course: MCSA MCSE Windows Server 2012

This course teaches how to install and configure Windows Server 2012 R2.  It is the first step on your path to becoming a Microsoft Certified Solutions Expert (MCSE).

 
Sekar ChinnakannuStaff EngineerAuthor Commented:
Yes I am in local admin group. I ran setup.exe and got the popup.
0
 
Sekar ChinnakannuStaff EngineerAuthor Commented:
If I run setup.exe simply getting this popup.
0
 
Vinchenzo-the-SecondCommented:
Is there an MSI file present?
0
 
Sekar ChinnakannuStaff EngineerAuthor Commented:
yes, If I run that file I am getting popup to install through setup.exe
0
 
ded9Commented:
Do you have another user account...if possible try to install the software from another user accountj.


Ded9
0
 
ded9Commented:
Also can try this

http://www.dougknox.com/xp/fileassoc/xp_exe_fix.zip

Run this fix...restart the computer and then try the setup.exe file.



Ded9
0
 
Vinchenzo-the-SecondCommented:
Do try it first with another account with admin priviliages.  If that fails run the following from a command prompt

msiexec /i [msi-file-name.msi]

0
 
Sekar ChinnakannuStaff EngineerAuthor Commented:
Tried both the steps no luck, getting same popup

msiexec /i [msi-file-name.msi]
http://www.dougknox.com/xp/fileassoc/xp_exe_fix.zip
0
 
Vinchenzo-the-SecondCommented:
Down load the latest blackberry software from www.blackberry.com
0
 
ded9Commented:
Go to add remove and uninstall windows installer 4.5 ....Restart the computer and then install windows installer 4.5 ...Restart the computer and then install blackberry software.


Try it.


Ded9
0
 
Sekar ChinnakannuStaff EngineerAuthor Commented:
downloaded new version and uninstalled and reinstall 4.5 no luck :(
0
 
ded9Commented:
copy all the contents of backberry to a folder in your C: drive

Lets says temp folder..after u copy the files...open elevated cmd...then go to the folder via cmd....it should look like this  C:\temp>  type the commands below

ren setup.exe 1.txt

hit enter key on your keyboard

type dir to make sure its 1.txt

Now type ren 1.txt  set.exe

hit enter key on your keyboard

Now type set.exe in cmd and hit enter

complete the install

Ded9
0
 
TroyHrehirchukCommented:
Try to extract setup.msi that comes from blackberry.com and then run the exe from within if you are part of a domain ensure that you have no group policy that are explicitly blocking your installation or executable.
0
 
Sekar ChinnakannuStaff EngineerAuthor Commented:
ded9, no luck adn 1.txt not created. Also I am in local admin group. same thing happening keep on getting popup.
0
 
ded9Commented:
Login locally and then run this command from elevated prompt

secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose


Then try to install blackberry software.


Ded9
0
 
Sekar ChinnakannuStaff EngineerAuthor Commented:
C:\Documents and Settings\adcd>secedit /configure /cfg %windir%\inf
\defltbase.inf /db defltbase.sdb /verbose

The system cannot find the file specified.

Task is completed with error.
See log %windir%\security\logs\scesrv.log for detail info.

Details in scesrv.log


-------------------------------------------
Tuesday, May 10, 2011 2:26:01 PM
Warning 2: The system cannot find the file specified.
       Error opening C:\WINDOWS\inf\defltbase.inf.
----Configuration engine was initialized with one or more errors.----


----Un-initialize configuration engine...
0
 
ded9Commented:
Login locally and then run subinacl..dont login to u r domain....seems like u have less permission to windows folder.

Run subinacl


http://blogs.msdn.com/b/astebner/archive/2006/09/04/739820.aspx



Ded9
0
 
Sekar ChinnakannuStaff EngineerAuthor Commented:
same issue when I try local account, getting popup
0
 
ded9Commented:
Did u run subinacl in local account.


Ded9
0
 
johnb6767Commented:
Its a file association for .msi that is hosed. The popup is the same as you get running "msiexec /?" From a run dialog.

Try this... Start/run/

msiexec /regserver

Then retest...

0
 
johnb6767Commented:
And if that doesn't work, try this one....

0
 
Sekar ChinnakannuStaff EngineerAuthor Commented:
No luck John same popup I am getting.
0
 
ded9Commented:
Did u run subinacl


Ded9
0
 
johnb6767Commented:
MSI File Association Fix (Restore default associations for MSI files)
http://www.dougknox.com/xp/fileassoc/msi_assoc.zip

Didnt post the link previously...
0
 
TroyHrehirchukCommented:
Try creating a new local user and give that user local admin rights to the system then try installing the installation again from the new login. Would be a good idea to reboot the machine after you create the new user account. That way there you are running with a fresh clean windows and no other ntuser.dat file would be in use.
0
 
Sekar ChinnakannuStaff EngineerAuthor Commented:
C:\Documents and Settings\test>subinacl
'subinacl' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\test>Run subinacl
'Run' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\test>
C:\Documents and Settings\test>
C:\Documents and Settings\test>msiexec /regserver

C:\Documents and Settings\test>
C:\Documents and Settings\test>
C:\Documents and Settings\test>msiexec /regserver

C:\Documents and Settings\test>secedit /configure /cfg %windir%\inf\defltbase.in
f /db defltbase.sdb /verbose

The system cannot find the file specified.

Task is completed with error.
See log %windir%\security\logs\scesrv.log for detail info.

C:\Documents and Settings\test>
0
 
ded9Commented:
After installing subinacl ..u need to run the script ...typing subinacl in dos prompt will not work.

Download this file
http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog|_Tools/reset.cmd.txt

Remove the .txt from the end after you download the file...the batch file should look like reset.cmd.



Ded9
0
 
ded9Commented:
0
 
Sekar ChinnakannuStaff EngineerAuthor Commented:
Installed subinacl

Tried

ded9:After installing subinacl ..u need to run the script ...typing subinacl in dos prompt will not work.

Download this file
http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog|_Tools/reset.cmd.txt

Remove the .txt from the end after you download the file...the batch file should look like reset.cmd.


again same error
0
 
Sekar ChinnakannuStaff EngineerAuthor Commented:
partially helped
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.