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Windows 7 browsing issue: Cannot browse our intranet

Posted on 2011-05-09
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Last Modified: 2012-05-11
Greetings All,

Our organization has a intranet site that is built on ASP and has been in place for about 5 years. I have added some Windows 7 (pro & ultimate 32and 64 bit) workstations to our network and all of them are unable to browse the intranet. But if I install XP mode then I can browse our intranet in the virtual session.

I have tried all browsers out there and thats why I'm think this issue comes down to Windows 7.

I am thinking Windows 7  has a default setting I must enable or disable for it to browse our intranet.

I appreciate any help given.
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Question by:ShapiroSher
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19 Comments
 
LVL 14

Expert Comment

by:JAN PAKULA
ID: 35721121
1 try switching off windows firewall

2 can you ping intranet servers IP?

on what port is your intranet setup  - it might be not default 80

Jan MA CCNA
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LVL 6

Expert Comment

by:naomelixes
ID: 35721161
You will probably have to turn on Network Discovery. Follow these steps:

1. Open Control Panel

2. Open Network and Sharing Center

3. Click Advanced Sharing Settings

4. In the Network Discovery area, click to turn on Network Discovery

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Author Comment

by:ShapiroSher
ID: 35721672
janpakula: I disabled Windows firewall and I am able to ping the server's name and IP.  BUT I cannot ping the cname  (company.intranet). In XP I can ping all 3.  Also the site is using port 80.

naomelixes: I turned on Network Discovery but did not resolve my issue.

Windows 7 is not resolving our intranet for some reason.

Thanks for the suggestions.
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LVL 30

Expert Comment

by:ded9
ID: 35721914
Go to internet options - security tab - click reset all zones to default. Restart internet explorer and then check.

Also would recommend to boot the computer in safe mode with networking and then try to browse the intranet website.

If it works then do clean boot to find the faulty software.
Clean boot process

Click start-msconfig-click startup tab- click disable all. Then click services tab- put a check on hide all microsoft services -then click disable all. Click ok and then restart the computer in normal mode.



Ded9
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Author Comment

by:ShapiroSher
ID: 35722658
ded9: No go. Thanks

I believe this is a DNS issue with our 2003 DC

Still researching this issue
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LVL 30

Expert Comment

by:ded9
ID: 35722683
i doubt its a dns issue because u are able to browse in xp.


Ded9
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LVL 30

Expert Comment

by:ded9
ID: 35722694
Can u try using another browser...i know its not possible ..but  try another browser.


Ded9
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Author Comment

by:ShapiroSher
ID: 35722829
ded9: I have tried them all FF, Netscape, and chrome ect....

This is happening to all Windows 7 workstations and laptops.
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LVL 30

Expert Comment

by:ded9
ID: 35722853
One more diff between xp and 7 is ipv 6. Can try disabling ipv6 ...restart the computer and then check.


Ded9
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Author Comment

by:ShapiroSher
ID: 35723048
ded9: once again I am not getting anywhere with Windows 7.

 

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LVL 14

Expert Comment

by:JAN PAKULA
ID: 35726782
can you compare ipconfig /all on xp and windows 7 - their dns servers are probably not the same
check that

Jan MA CCNA
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Author Comment

by:ShapiroSher
ID: 35729262
Here's the XPMODE

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\XPMUser>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : VXP
        Primary Dns Suffix  . . . . . . . : domain.local
        Node Type . . . . . . . . . . . . : Mixed
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : domain.local
                                                           domain

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : domain
        Description . . . . . . . . . . . : Intel 21140-Based PCI Fast Ethernet
Adapter (Generic)
        Physical Address. . . . . . . . . : 00-03-FF-00-52-50
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 10.10.2.115
        Subnet Mask . . . . . . . . . . . : 255.255.0.0
        Default Gateway . . . . . . . . . : 10.10.2.3
                                                       10.10.2.1
                                                       10.10.2.2
        DHCP Server . . . . . . . . . . . : 10.10.1.13
        DNS Servers . . . . . . . . . . . : 10.10.1.13
                                                      10.10.1.19
                                         
        Lease Obtained. . . . . . . . . . : Tuesday, May 10, 2011 9:55:06 AM
        Lease Expires . . . . . . . . . . : Thursday, June 09, 2011 9:55:06 AM

Here's the Win7

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : HP1
   Primary Dns Suffix  . . . . . . . : domain.local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : domain.local
                                                      domain

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : domain
   Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
   Physical Address. . . . . . . . . : D4-85-64-01-52-50
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 10.10.2.86(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Lease Obtained. . . . . . . . . . : Tuesday, May 10, 2011 8:30:08 AM
   Lease Expires . . . . . . . . . . : Thursday, June 09, 2011 8:30:08 AM
   Default Gateway . . . . . . . . . : 10.10.2.3
                                                   10.10.2.1
                                                    10.10.2.2
   DHCP Server . . . . . . . . . . . : 10.10.1.13
   DNS Servers . . . . . . . . . . . : 10.10.1.13
                                                 10.10.1.19
   NetBIOS over Tcpip. . . . . . . . : Enabled

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Expert Comment

by:JAN PAKULA
ID: 35729349
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Author Comment

by:ShapiroSher
ID: 35731615
janpakula: Thanks for the suggestion. I read thru the KB and saw it was a reg hack. This is something I was trying to avoid.

I did get to work by editing the hosts file. That is also something I was avoiding. But it works for now.

Still feel this is not resolved. Need to know why it doesn't work without the hosts file change.

Thanks everyone.
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LVL 30

Expert Comment

by:ded9
ID: 35731691
What changes did u do in host file.


Ded9
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Author Comment

by:ShapiroSher
ID: 35731754
Ded9: I added the IP and cname then boom it came up.
ie)    10.10.1.29  company.intranet
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LVL 30

Expert Comment

by:ded9
ID: 35731775
Thanks for providing the solution will help others.


Ded9
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Accepted Solution

by:
ShapiroSher earned 0 total points
ID: 35732069
1. You have to run notepad as Administrator

2. Open the hosts file located: %system%\Windows\system32\drivers\etc
     (You need to show hidden and system files)

3. make your entry then save
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Expert Comment

by:LeeTutor
ID: 35929313
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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