Exchange Un-read messages count not synchronising properly
Posted on 2011-05-09
I have Exchange Server 2010 on Windows Server 2008. I have an email account which I access in 3 ways:-
1) Using Microsoft Office Outlook 2007 on a Windows 7 64bit PC (this is the main way I access my account)
2) Using Microsoft Outlook for Mac 2011
3) Using Exchange Outlook Web Access
Unfortunately the number of un-read messages in my inbox does not syncronise properly with all 3 mediums. This problem occurs regularily.
I have just answered all but 1 of my emails using my Office 2007 PC. There is 1 un-read message in my inbox. Outlook is telling me it is syncronised with the Exchange server, and I have also manually syncronised it. I have also closed and re-opened Outlook.
However, when I access Outlook Web Access, or sync up my Office for Mac 2011 device, the un-read messages count is 6.
I have closed and re-opened both the PC & Mac client, and re-synced using the option under the "Tools" menu.
When looking at the list of messages in my Inbox on the Mac or by using OWA, I can only actually see 1 un-read message, even though the total figure reports 6.
Any ideas? It is so annoying, and a little scary as I'm unable to keep track of which figure is accurate. THe problem occurs all the time and the only way I'm able to solve it is by selecting all the old messages in my inbox and choosing "mark as unread"