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Outlook 2010 email body blank but shows up in OWA and on iPhone, primarily on email responses / forwards from Blackberry mobile devices

Posted on 2011-05-09
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Last Modified: 2015-12-14
We have a Windows Server 2008 for Small Business serving 4 users using Windows XP Pro on 1 workstation and Windows 7 Pro on the remaining 3.  We have 1 iPhone and 1 iPad syncing to the Exchange server and are using MS Outlook on all 4 workstations.  Two of the workstations are Office 2007 and two are Office 2010.  We have noticed that, on several emails, the body of the email does not show up in Outlook 2010 (have not yet tested it on other versions but will and will post back here the results) but it does show up on OWA and on both of the iDock devices.  Additionally, if we do a view-source on the Outlook message, the text is there, it's just not showing up.  
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Question by:cybertechcafe
11 Comments
 
LVL 15

Expert Comment

by:Berkson Wein
ID: 35721558
Does the text show on the Outlook 2007 clients?
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Author Comment

by:cybertechcafe
ID: 35723168
I haven't been able to test this yet but will post back here shortly when I am able to confirm (that it does or does not).
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Author Comment

by:cybertechcafe
ID: 35723856
Just opened the same mailbox in Windows XP + Outlook 2007 and was still not able to see the text.  I do see the 'Sent from Blackberry on AT&T', but not the content that *should be* just above it.  The content does show in OWA and on the iPhone and iPad.
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LVL 15

Expert Comment

by:Berkson Wein
ID: 35724057
if you look at the source, does it show as a "multipart" message?  Can you past the source here (edit out real addresses and confidential content)?
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Author Comment

by:cybertechcafe
ID: 35733961
Below is the (scrubbed) source of the email:
<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
  <head>
  <meta http-equiv=Content-Type content="text/html; charset=us-ascii">
  <meta name=Generator content="Microsoft Word 14 (filtered medium)">
  <style>
  <!--/* Font Definitions */
  @font-face	{font-family:Calibri;	panose-1:2 15 5 2 2 2 4 3 2 4;}
  @font-face	{font-family:"Lucida Calligraphy";panose-1:3 1 1 1 1 1 1 1 1 1;}
  /* Style Definitions */
  p.MsoNormal, li.MsoNormal, div.MsoNormal	{margin:0in;	margin-bottom:.0001pt;	font-size:11.0pt;	font-family:"Calibri","sans-serif";}
  a:link, span.MsoHyperlink	{mso-style-priority:99;	color:blue;	text-decoration:underline;}
  a:visited, span.MsoHyperlinkFollowed	{mso-style-priority:99;	color:purple;	text-decoration:underline;}
  span.EmailStyle17	{mso-style-type:personal-compose;	font-family:"Calibri","sans-serif";	color:windowtext;}
  .MsoChpDefault	{mso-style-type:export-only;	font-family:"Calibri","sans-serif";}
  @page WordSection1	{size:8.5in 11.0in;	margin:1.0in 1.0in 1.0in 1.0in;}
  div.WordSection1	{page:WordSection1;}
  -->
  </style>
  <!--[if gte mso 9]>
    <xml><o:shapedefaults v:ext="edit" spidmax="1026" /></xml>
  <![endif]-->
  <!--[if gte mso 9]>
    <xml><o:shapelayout v:ext="edit"><o:idmap v:ext="edit" data="1" /></o:shapelayout></xml>
  <![endif]-->
  </head>
  <body lang=EN-US link=blue vlink=purple>
    Great we will call today 
    <p>Sent via BlackBerry by AT&T</p>
    <hr/>
    <div><b>From: </b> "sender" &lt;<sender_email>&gt;</div>
    <div><b>Date: </b>Tue, 3 May 2011 08:22:21 -0400</div>
    <div><b>To: </b>&lt;<recipient email>&gt;</div>
    <div><b>Subject: </b><subject></div><div><br/></div>
    <div class=WordSection1>
      <p class=MsoNormal>Good morning, Bill and Flo:<o:p></o:p></p>
      <p class=MsoNormal><o:p>&nbsp;</o:p></p>
      <p class=MsoNormal>The ************* that has been **************** is now back in town.&nbsp; Her name is *******.&nbsp; Her telephone number is *******.&nbsp; Please give her a call to schedule a time to meet this week.&nbsp; She is expecting your call.&nbsp;&nbsp; I know *** won&#8217;t be able to meet with her because of the deployment.&nbsp; Let me know how that goes and when the meeting is scheduled.<o:p></o:p></p>
      <p class=MsoNormal><o:p>&nbsp;</o:p></p>
      <p class=MsoNormal>Thanks!!<o:p></o:p></p>
      <p class=MsoNormal><o:p>&nbsp;</o:p></p>
      <p class=MsoNormal>Sender<o:p></o:p></p>
      <p class=MsoNormal><o:p>&nbsp;</o:p></p>
      <p class=MsoNormal><b><span style='font-family:"Lucida Calligraphy";color:#4F81BD'>sender<o:p></o:p></span></b></p>
      <p class=MsoNormal>signature<o:p></o:p></p>
      <p class=MsoNormal>signature<o:p></o:p></p>
      <p class=MsoNormal>signature<o:p></o:p></p>
      <p class=MsoNormal><o:p>&nbsp;</o:p></p>
     </div>
  </body>
</html>

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Author Comment

by:cybertechcafe
ID: 35733966
The part that's not being displayed in Outlook is the following:

Great we will call today

We are able to see the Sent via BlackBerry by AT&T though.
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LVL 17

Expert Comment

by:lucid8
ID: 35746572
Are you by change using "Exclaimer Mail Disclaimers".
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Author Comment

by:cybertechcafe
ID: 35757769
Nope, it's about as vanilla-a-setup as you can imagine.
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Accepted Solution

by:
cybertechcafe earned 0 total points
ID: 37083014
This issue has gone away as mysteriously as it appeared.  Closing the question.
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Author Closing Comment

by:cybertechcafe
ID: 37105823
This question was not answered and the issue has gone away on it's own (e.g., hasn't happened for some time)
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LVL 2

Expert Comment

by:stevenabdul
ID: 41370399
I am having this same issue with blackberry Passport sending to Exchange 2010 where the email is not showing up in the body all I get is 2 files attached ATT001 ATT002.bin. Does anyone have any ideas
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