Hidden Exchange 2010 Forwarding Rule

Posted on 2011-05-09
Last Modified: 2012-05-11
I have an ex-user whose mailbox we are holding on to for some kind of retention policy reasons. He is receiving email in his personal gmail account forwarded from this mailbox. I did a test where I sent his mailbox on our server a message and he replied back via his gmail confirming he got it. There is no forwarding set in the delivery options for the mailbox. I've logged onto the account via OWA and deleted all rules. There are no transport rules doing this.

I tried using the "Message Tracking" and "Tracking Log Explorer" tools but for some reason I can't really figure it out. It's not working. I'm not getting any results. I'm guessing I'm using it wrong.

As far as I can tell there is no reason why it should be getting forwarded. Any other ideas where this may be set?

Question by:JamesBills
    LVL 26

    Accepted Solution

    After configuring an Outlook profile for this affected user (only primary profile...not as the additional mailbox)

    you could try running
    a) Outlook /Cleanrules
    b) Outlook /Cleanserverrules
    c) Outlook /Cleanclientrules

    Assisted Solution

    Thanks for responding but while I was out my manager deleted the mailbox instead of letting me finish troubleshooting.

    So, now my puzzle remains unsolved... boo!

    Author Closing Comment

    Didn't get a chance to try the first suggestion, but from reading online it probably would've worked.

    Deleting the mailbox also ultimately solved the problem, though it wasn't the preferred way.

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