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Full Access in Exchange 2007 still requesting credentials

From Exchange 2007 EMC, I granted a user (and my profile, as well as administrator) full access to an old employee's mailbox. But when trying to set up the account in Outlook 2007, a prompt pops up asking for credentials. If I use my credential or administrator credentials, it still won't give us access.
I've set up other mailboxes in the same fashion and didn't have any problems. Is there another place I need to go to? This user's profile is not disabled.

thanks
Omar

Thorrsson

This seems to be a common problem without alot of common sense resolutions, Some recoomending adding the user to local admins, or checking for Orphaned objects in the ACLS... I think one even had you looking to make sure the Infrastructure Master was online and working.

When I ran into the issue previously this thread helped me fix it (Solution offered at the bottom)
http://social.technet.microsoft.com/Forums/en-US/exchangesvradmin/thread/1da36cf4-f88c-4cd3-b5a5-06278793e4c3/

MegaNuk3

See if you can open the problem mailbox in OWA or not.

pulpboy99

ASKER

When trying through OWA, I get the following message:

You do not have permission to open this mailbox. For access or for more information, contact technical support for your organization.

MegaNuk3

Sounds like the permissions are not working. You can try mail disable the mailbox and then connect it to a new test account and then re-assign the permissions to it for your account, or even see if the new account can access it.

pulpboy99

ASKER

I unchecked "inherit permissions" because there are accounts that shouldn't be listed. And then I rechecked "inherit permissions" an hour later. What's odd is that it's not really inheriting permissions from the parent as I took a look and the two very different.

MegaNuk3

Did the inherit permissions trick work?

pulpboy99

ASKER

"Include Inheritable Permissions" worked in the sense that it copied over the permissions from the parent. But we still cannot access the mailbox.

ASKER CERTIFIED SOLUTION

MegaNuk3

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pulpboy99

ASKER

This fixed it. Sorry it took so long to reply.

MegaNuk3

Thanks for the update and the points