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Backup Exec 2010 - IBM TS3100 library HELP!!!!!

I cannot for the life of me get Backup Exec 2010 on Server 2008 r2 with the TS3100 physically attached (SAS) to move a tape to the I/O Station, and then unlock/eject the I/O station.

In fact, there's no option in the TS3100 web interface (that I've found) to open just the I/O station.  I have I/O Station enabled under the Configuration option.  If i unlock the entire left magazine and pull it out, I see there is a physical switch I can push that pops just the I/O station, but that button is inside the chassis with the magazine inserted - so it *must* be a mechanical process to pop the I/O station.

Assuming I can even get the I/O station to eject, I then need Backup Exec to finish a backup job, put the tape in the I/O station and release/unlock/eject the I/O Station.

Apparently it was easier to find Bin Laden than to accomplish this seemingly trivial task.
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snowdog_2112
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snowdog_2112
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1 Solution
 
Rodney BarnhardtServer AdministratorCommented:
There was someone last week, with the exact same library and a similar problem. In the end, it ended up being a bad unit:

http://www.experts-exchange.com/Storage/Backup_Restore/Q_26984384.html?sfQueryTermInfo=1+10+export+ibm+ts3100
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snowdog_2112Author Commented:
That was me, actually.  This is the new unit.  I've done a ton of research and have determined that a tape library is not meant to make it easy to remove/insert tapes in a manner similar to a stand-alone.

I'm not sure what need it solves, but for the money spent on a library, it seems like a bad idea to leave most of your tapes *in the library*!  (Symantec actually suggested creating a partition of 1 slot and essentially using 1 slot for the backup!)

I am sadly stuck with a solution that is immensely more expensive and complicated for the users to work with.
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Rodney BarnhardtServer AdministratorCommented:
Actually, I don't think any library is meant to do that. They are designed to load up with tapes and let them run until they are full. It is a pain. I have used HP and like to take our Exchange backup offsite every day. I have to do tha whole process of unlocking the library, removing the magazine, and changing the tape to accomplish this task.
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snowdog_2112Author Commented:
While the answer is correct, the solution to the problem is unacceptable, if that makes sense.

Leaving a week or 2 of tapes in a library seems completely contradictory to all best-practices about having the DR media in a different physical location.  That would suggest to me that only the active tape should be in the server room - all others should be in safekeeping.
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