• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 754
  • Last Modified:

Windows update will not get updates, keep getting error.

I have a Windows 7 and Windows Server 2008 Machine on a SBS2008 Domain and when i click to find updates i keep getting the following error 80072EFE which indicates an internet connection has been aborted.

I have followed through every step in the following guide, as well as disabling all non-microsoft startup items and services, and deleting everything from the windows update temporary download store and it is still doing it!!!

http://support.microsoft.com/?kbid=836941#advmethodC

Some help would be greatly appreciated.
0
CiaranDe
Asked:
CiaranDe
  • 3
  • 2
  • 2
  • +2
3 Solutions
 
Pradeep DubeyConsultantCommented:
I understand you receive an error message 0x80072EFE when trying to installing update from the Windows Update website. This kind of issue may be caused by hardware/software firewalls or proxy server or Windows category files are corrupted. Let’s try the following steps to resolve this issue.
 
 
 
Step 1: Check background programs.

=======================
 
Disable firewalls or other Internet browser programs that can affect the Internet connection. The following programs can affect the connection to the Windows Update site and I suggest you remove or disable them:

 
 
McAfee firewall
 
Norton Internet Security
 
Zone Alarm Firewall
 
Panda firewall
 
 
 
 
 
Step 2: Delete the CatRoot2 folder
 
=======================
 
A: Stop Cryptographic Services:

 
 
1. Click Start, click Run, type in "SERVICES.MSC" and press Enter.

2. Double click Cryptographic Services, and then click Stop (if it has been started).

 
 
B: After stopping Cryptographic Service, please delete the "Catroot2" folder:

 
 
1. Locate the "C:\Windows\System32\" folder.

2. Delete the Catroot2 subfolder in System32.

 
 
Note: I am assuming your Windows Vista is installed in C:\Windows.

 
 
C: Re-start Cryptographic Services:

 
 
1. Click Start, click Run, type in "SERVICES.MSC" and press Enter.

2. Double click Cryptographic Services, and then click Start.

 
 
After performing the above steps, please visit the Windows Update website and check the available update.
0
 
CiaranDeAuthor Commented:
Thanks for the prompt reply. I attempted the above and it is still doing it.

Should i try removing the Windows 7 PC from the Domain and see if it does it then?
0
 
CiaranDeAuthor Commented:
Also i forgot to mention, the internet connection is being run through a Cyberoam UTM Device. I dont know if this is the cause....
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
David Johnson, CD, MVPOwnerCommented:
SBS2008 usually has WSUS configured and windows updates are managed by the SBS Server applied via group policy. is WSUS running on the SBS2008 Server? is your machine configured to get updated from WSUS vs Windows Update? can you ping or do a tracert to http://download.windowsupdate.com
0
 
CiaranDeAuthor Commented:
yes WSUS is configured on the SBS server and yes, there are two ways of receiving updates through windows update on a domain client. 1) Managed by your systems administrator (which DOES work) and 2) check online (which DOES NOT work).
0
 
jmaggio322Commented:
go into services and make sure that the background intelligence transfer service is running if you still run into the problem try a rootkit scanner to remove any rootkits.
You can use Kaspersky's which can be found here http://support.kaspersky.com/viruses/solutions?qid=208280684
0
 
Donald StewartNetwork AdministratorCommented:
Go over this

http://support.microsoft.com/kb/836941


and try resetting windows update components

http://support.microsoft.com/kb/971058
0
 
Donald StewartNetwork AdministratorCommented:
Ooops, sorry about posting an article you already tried
0
 
David Johnson, CD, MVPOwnerCommented:
can you ping or do a tracert to http://download.windowsupdate.com  asking again to make sure it is not a dns problem.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

  • 3
  • 2
  • 2
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now