lynnhoff2002
asked on
digital extension switch to a ip phone on Avaya IP 500
Avaya ip office manager. 7.0 (15) ip 500 (15) I have a user on a digital ext. need to switch to a ip phone , I will be reusing the same ext number. If changing the extension number on digital ext and then making ext on the ip phone will the settings from user transfer over to new ip phone or do I need to delete user and extension and start from scratch
do i need to download config and work offline and then upload or can this be done on live box and just a merge
any suggestions on the best way to do this would be a help
Thank You
do i need to download config and work offline and then upload or can this be done on live box and just a merge
any suggestions on the best way to do this would be a help
Thank You
ASKER
I will switch the digital ext. From reading the docs it does not really cover my situation. if I can just have the user login to new ip phone and settings transfer over I think this may be an issue because of the new extension id generated by system would be different than orginally setup.
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ASKER
What I ended up doing was changing extensiona dn had to delete user and remake this according to Avaya Support, Thx for your input
ASKER
You have to delete user or the user will not hook back up with the extension if keeping the same extension because of the base ID
When the IP phone connects, I think it downloads the configuration it needs. the IP 500 is the one maps that this phone has this extension.
http://www.ipofficeinfo.com/ reference http://www.ipofficeinfo.com/pdf/H323%20IP%20Telephone%20Installation.pdf page 35 deals with extensions and user setup.
You may want to make sure that you switch the extension on the digital to avoid having the same extension in possibly two places.