AOL Error 574

Posted on 2011-05-10
Last Modified: 2012-05-11
We use AOL as the broadband supplier on serveral of our sites so that AOL's Internet Access Parental Controls can be deployed in the Young People's study room environment. Recently,on several sites, the screen names with less that 'full' 18+ internet access permissions (ie. Mature Teen (16-17), Young Teen (14-15)) started to throw up the following error when attempting to connect to the internet:

"Error 574. Rating server timeout. This is because web parental controls are temporarily available"

This sounded to me like an AOL server error but AOL 'technical support' (jokes) say that it results from a missing Windows svr32.dll file.  I find this very hard to believe as 18+ screen names with 'full' internet access permissions have no problem in accessing the internet.

Any ideas on the value of the AOL tech support comments. Could the problem relate to the file they mention even though 18+ users have full internet access and do not experience the error encountered by 'under 18' users ?  

Thanks for your help in advance.
Question by:WJENorris
    LVL 40

    Accepted Solution

    You need to get parental controls removed as it is a bug from AOL.

    Your observation is correct. There is no problem from 18+ screen names only the child screen names will be affected.

    Details are in the link below.
    LVL 59

    Expert Comment

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