[Webinar] Streamline your web hosting managementRegister Today


AOL Error 574

Posted on 2011-05-10
Medium Priority
Last Modified: 2012-05-11
We use AOL as the broadband supplier on serveral of our sites so that AOL's Internet Access Parental Controls can be deployed in the Young People's study room environment. Recently,on several sites, the screen names with less that 'full' 18+ internet access permissions (ie. Mature Teen (16-17), Young Teen (14-15)) started to throw up the following error when attempting to connect to the internet:

"Error 574. Rating server timeout. This is because web parental controls are temporarily available"

This sounded to me like an AOL server error but AOL 'technical support' (jokes) say that it results from a missing Windows svr32.dll file.  I find this very hard to believe as 18+ screen names with 'full' internet access permissions have no problem in accessing the internet.

Any ideas on the value of the AOL tech support comments. Could the problem relate to the file they mention even though 18+ users have full internet access and do not experience the error encountered by 'under 18' users ?  

Thanks for your help in advance.
Question by:WJENorris
LVL 53

Accepted Solution

Jackie Man earned 1000 total points
ID: 35737100
You need to get parental controls removed as it is a bug from AOL.

Your observation is correct. There is no problem from 18+ screen names only the child screen names will be affected.

Details are in the link below.

LVL 59

Expert Comment

ID: 35929317
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
Employees depend heavily on their PCs, and new threats like ransomware make it even more critical to protect their important data.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Suggested Courses
Course of the Month10 days, 5 hours left to enroll

591 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question