Outlook Anywhere prompting for 2nd server credenetials

A couple of individual users have this problem, where Oulook is prompting for the incorrect server credentials after first accepting the correct ones.

For example, 2 profiles, One with Outlook Anywhere settings to connect to companya_srv1 and another with Outlook Anywhere settings to connect to Companyb_srv1 - these can be different companies on different networks entirely.

When opening the 2nd profile in Outlook, when opened outside of the local network, it prompts for the Outlook Anywhere  username / password  as you would expect for the correct server and Outlook shows as being connected, it then prompts for the server from the first Outlook profile but never excepts the details so you have to click cancel. Outlook works as expected but the prompt may reappear and status is sometimes shown as Offline,even though emails come in.

Any ideas? The first server in the registrt somewhere?
Lee PepperDirectorAsked:
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Lee PepperConnect With a Mentor DirectorAuthor Commented:
Didnt really resolve, issue went away
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Paul SolovyovskySenior IT AdvisorCommented:
Are you using a unified certificate?
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e_aravindCommented:
>> what is the result if you create a brand-new Outlook Anywhere profile without loading anything....(no additional mailbox, no shared calendars, no PST across network, no share-point-services etc...)

The above could be cause for the second redundant auth. prompt
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Lee PepperDirectorAuthor Commented:
Hi Paulsolov, yes there is GoDaddy certificate with multiple common names. For the majority of people it wirks fine, certainly for people with one Outlook profile. But I have seen this with two customers, thesecond one has a profile setup for a SBS 2003 server Outlook Anywhere, then additional profiles setup for other customers, when he opens the other profiles, be they other exchange profiles or even pop3 profiles, it prompts for the credentials for the first server of the first profile.

Hi e_aravind, the first oprofile is just a normal Outlook profile setup to connect to a Exchange 2007 server, no additional mailboxes etc but with Outlook Anywhere settings so it can connect remotely. The second profile is the same again, but to a completely different company, server & certificate.
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e_aravindCommented:
Basic Questions:
1. When the first profile is closed? Can you please check @ the task-manager if the outlook.exe is killed\exited properly?
2. Do you have any other communicator using the same Outlook files? (like OAB)
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Lee PepperDirectorAuthor Commented:
Issue went away
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Lee PepperDirectorAuthor Commented:
ok
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