iPad 2 receiving "Cannot Get Mail. The connection to the server failed" after changing Exchange ActiveSync policy.
Posted on 2011-05-10
I have a user that has been setup with an iPad and iPhone for a while. I have applied a password policy to his Exchange account to test using the Exchange built in tools. After applying the policy, he receives "Cannot Get Mail. The connection to the server failed" on both devices rather than the expected prompt to change his password to continue syncing.