BlackBerry devices are set through BlackBerry Administration Service policy running from BlackBerry Enterprise Server Express version 184.108.40.206. At times, the device does not recognize the password set by the User (getting "invalid password") - the policy is set to allow 10 password attempts. The User continues to enter password reaching sometimes 6/10 attempts. Then, gets prompted to enter the generic (initial) password set when the device was setup to "continue". Eventually, (usually) before the 10 attempts the User's password gets accepted.
Not sure if this is associated with when a remote password change takes place from the BlackBerry Administration Service. It appears it may be associated with the devices that have received a remote password change.
Has anyone seen this and know why the User is getting invalid password when entering it correctly on the device? And, why they get prompted for the generic/initial password to "continue" attempting to enter their User password?