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Outlook 2007 Printer Error

Posted on 2011-05-10
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Last Modified: 2012-05-11
This is somewhat of a strange one.

When in outlook doing a print preview if I use the scroll wheel on the mouse I get the following error:

"There is a problem with the selected printer. You might need to reinstall the printer. try again, or use a different printer."

This error will even pop up some times just by going into print preview.
It does this on multiple emails.
The issue seems to be confined only to outlook, other applications still print.
The computer is running Avast Pro but the issue was still present when running AVG, I do not suspect the antivirus or it's outlook plugins to be at fault.

To resolve the issue a simply restart works.


Let me know what your guys think!
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Question by:mchyzik
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Accepted Solution

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Randy Downs earned 2000 total points
ID: 35728869
try this

Do you have this update installed?

Outlook 2007 Print Preview/Print error after KB2509470:
http://social.technet.microsoft.com/Forums/en-US/outlook/thread/af232087-e080-4fba-9ad1-dbf0c474fa5b 

Description of the Extended Protection for Authentication update for
Outlook 2007:
http://support.microsoft.com/default.aspx?scid=kb;en-us;2509470
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Author Comment

by:mchyzik
ID: 35728922
Yes, that update is installed, And to clarify this particular version of outlook is with Office Professional Plus 2007.
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Author Comment

by:mchyzik
ID: 35728968
Restarting now to see if removing it resolved this issue.
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LVL 30

Expert Comment

by:Randy Downs
ID: 35729029
try this

To resolve this issue, install hotfix 2512788. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2512788  (http://support.microsoft.com/kb/2512788/ ) Description of the Office Outlook 2007 hotfix package (Outlook-x-none.msp): April 26, 2011
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Author Closing Comment

by:mchyzik
ID: 35729297
After removing the update and restarting the issue no longer presents itself. Thank you for the quick response!
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