Outlook 2007 Printer Error

Posted on 2011-05-10
Last Modified: 2012-05-11
This is somewhat of a strange one.

When in outlook doing a print preview if I use the scroll wheel on the mouse I get the following error:

"There is a problem with the selected printer. You might need to reinstall the printer. try again, or use a different printer."

This error will even pop up some times just by going into print preview.
It does this on multiple emails.
The issue seems to be confined only to outlook, other applications still print.
The computer is running Avast Pro but the issue was still present when running AVG, I do not suspect the antivirus or it's outlook plugins to be at fault.

To resolve the issue a simply restart works.

Let me know what your guys think!
Question by:mchyzik
    LVL 29

    Accepted Solution

    try this

    Do you have this update installed?

    Outlook 2007 Print Preview/Print error after KB2509470:

    Description of the Extended Protection for Authentication update for
    Outlook 2007:;en-us;2509470

    Author Comment

    Yes, that update is installed, And to clarify this particular version of outlook is with Office Professional Plus 2007.

    Author Comment

    Restarting now to see if removing it resolved this issue.
    LVL 29

    Expert Comment

    by:Randy Downs
    try this

    To resolve this issue, install hotfix 2512788. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    2512788  ( ) Description of the Office Outlook 2007 hotfix package (Outlook-x-none.msp): April 26, 2011

    Author Closing Comment

    After removing the update and restarting the issue no longer presents itself. Thank you for the quick response!

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