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Outlook 2007 Calendar Items Missing

Posted on 2011-05-10
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Last Modified: 2012-05-11
I have several users (out of a total of 3000) that are reporting an issue with their Calendar items, such as meeting requests, which are apparently going missing from their calendars. One of the users is using Outlook 2007 and a BlackBerry Bold 9700, software version 5.0.0.743 (Platform 5.1.0.165).

Can anyone suggest where to begin with diagnosing this issue? We're running Exchange 2007 SP2 (v8.2 build 172), BlackBerry Server v5.0.2, running on Windows Server 2003 R2 SP2.
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Question by:bjblackmore
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by:John Hurst
ID: 35729009
If they are syncing their Blackberry with Outlook, the default is for a two-way sync and a relatively short time frame for Calendar items on the Blackberry. That is one common cause for Outlook Calendar items to go missing. See if that might be the case.

Another possible cause is that calendar items are being archived, but that should be easy to see.

 ... Thinkpads_User
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by:Iain MacMillan
ID: 35768465
also check what spare memory resources there are on the device, if its too tight, then call logs, calendar entries etc, will be purged to save the handset from being full/unusable, emails are normally ditched last.
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bjblackmore earned 0 total points
ID: 35815529
I believe I have managed to resolve this issue by installing BlackBerry Server v5 SP3. We were on v5 SP1, so I upgraded to SP3, and since then, users have reported that calendar items do not appear to be disappearing.
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Author Closing Comment

by:bjblackmore
ID: 35865582
Resolved by upgrading to BLackBerry v5 SP3
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