Acrobat X Installation Issues

Posted on 2011-05-10
Last Modified: 2012-05-11
I have spent a whole working with the customer support at Adobe attempting to resolve the inability to install Acrobat X.  I purchased the Master Collection CS 5.5 and as part of the total package, Acrobat X is included.  All products installed except Acrobat.  I uninstalled the previous version of Acrobat installed (9 Pro Extended).  I uninstalled all previous versions of Master Collection and still no closer to a solution.  Any guidance would be helpful.  Have tried installation with a new administrative account.  Have run the installation under Selective Start mode in Windows.  I am running Windows XP SP 3.  I don't know what else to do.

Question by:mounty95
    LVL 4

    Expert Comment

    What error messages are you receiving? It sounds to me that you have some left over registry entries from your previous version of Acrobat 9 Pro. Here are a few things to try, Uninstall the Master Collection, and try reinstalling Acrobat 9. Go through a normal add-remove programs and uninstall it. Now try to reinstall the Master Collection with just the new version of Acrobat. Should that not work you have two options left. You can try to use Microsoft's Installer Cleanup Utility which can be downloaded at (**Which By the way MS no longer supports**) Or you can try a Windows restore to roll back the installation when Acrobat 9 was active and then uninstall.

    Author Comment


    It is funny that you ask about an error message.  That is the first question that everyone at Adobe asks.  You would think that a package such as Acrobat would have good documentation in their error handling.  No.  There is no error message.  Just "your application did not install."  I had tried the Microsoft Installer Cleanup Utility before I actually dealt with Adobe.  I will try the uninstall and reinstall that you suggest.  I will have to try it when I have a minute as it takes roughly an hour to install or uninstall.

    Thanks for the response.

    Author Comment

    Acrobat 9 Pro will not even install now.

    Any other ideas?  Anyone?
    LVL 4

    Accepted Solution

    What error messages are you recieving when you try to install. You may need to go into the registry and remove Acrobat manually. Use this as a guide, it the removal steps for Acrobat 8. There may be a few files that have different but similiar files. Try that. Sorry I havent got back to the forums in a few days.

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