Citrix External Access

Posted on 2011-05-10
Last Modified: 2012-05-11
We are running Citrix Access Essentials 2.0.. We are trying to publish the external access out to the internet. However, when we attempt to access the server from the internet, either by IP or by FQDN, it gives us the following error: The connection to "desktop" failed with status (1030)". Other times it just sits there saying connecting to desktop but never does. Our internal access works fine. As far as we know, our firewall setup is correctly. However, we do see some packets denied to the citrix server when we attempt to connect - for example:

deny in eth0 52 udp 20 104 <My external IP> <citrix external IP> 25835 18778 (default)
Is there anything we need to do within the access management console? We are using 1:1 Nat in our firewall to publish citrix out to the internet. I assume that we might have to change the secure client access for the external site.

Question by:StarfishTech
    1 Comment
    LVL 11

    Accepted Solution

    Do you have secure gateway running on your access essentials? I'm not even sure if its included anymore. Please do the following. From an external browser, log into your web interface. Right click on a published application and save the .ICA file to your desktop. Then edit this file using notepad or wordpad. Are you getting the private inside address of your Xenapp server, or are you getting the proper public IP address.

    I have a suspicion that you need to set an ALT ADDR on the Xenapp server and then setup your DMZ rules properly. Please check these things and get back to me. Thanks.

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