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TrendMicro uninstall

I have a client who lost their TrendMicro password to uninstall the software.  How can I go around this?  Also, what is the default password to uninstall this software as well?

0
ee4itpro
Asked:
ee4itpro
1 Solution
 
MichaelSystems EngineerCommented:
One solution is a registry hack

    HKLM\software\intel\landesk\virusprotect6\currentversion\administratoronly\security

take a look at that key you will see one called UseVPUninstallPassword .. w/ a value of 1. change that to a 0 and try uninstalling. should work.
Here is another registry hack

http://djlizard.net/2007/10/17/272/

another would be possibly found at this link:

http://www.computing.net/answers/windows-2000/trend-micro-uninstall-password/63701.html
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srico_gisdCommented:
Not sure what iteration of TM you are using but there is a way to reset the PW:

http://www.mydigitallife.info/remove-or-reset-trend-micro-officescan-uninstall-password-to-default/

I also use a tool sometimes for hard to remove Software called JV 16 power tools. It is very powerful and should only be deployed by advanced users. it can be found here

http://www.macecraft.com

Cheers
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phototropicCommented:
You could also try AppRemover:

http://www.appremover.com/

"...The free AppRemover utility enables the thorough uninstallation of security applications like antivirus and antispyware from your computer..."  

I have used this utility several times with success.
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jason_0573Commented:
What version of Trend Micro AV are you using? If it's the managed client version in WFBS (Worry-Free Business Security) Use this step by step.
Solution ID: EN-1056867
http://esupport.trendmicro.com/7/How-to-manually-uninstall-ClientServer-Security-Agent-CSA-in-Worry-Free-Business-Security-WFBS-70.aspx
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Sudeep SharmaTechnical DesignerCommented:
Below is one more application remover for AVG, this from Sun Belt Software who have created Viper and GFI.

http://go.sunbeltsoftware.com/?linkid=1280

Source:
http://www.sunbeltsoftware.com/Business/Agent-Uninstallers/

As per the above link it could remove the following:
AntiVirus version 7
OfficeScan 8.0 & 10.0 agents.
Also removes the following, if installed: Trend PatchInstaller, Trend Threat Management Agent, Trend Cisco Trust Agent, Trend Cisco Trust 802_1x Wired Agent

I hope that would help

Sudeep
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