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Remote Web Workplace web page slow to load

Posted on 2011-05-10
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Last Modified: 2012-05-11
Hi

When browsing (IE and Firefox) internally, externally, and on the server itself, https://remote.***.com/remote takes over 60 seconds to load.  Once loaded, everything is fine.

Other internal websites such as http://companyweb and https://remote.***.com/owa load quickly, so no problem there.

Have imaged server and recreated issue on test rig, different hardware so unlikely to be a hardware specific problem.

SSL certificate is from Geotrust.

As I am using a test rig now, no other computers are attached so the server is not suffering from excessively high memory or cpu usage.

Spec of test rig server is:
Windows Small Business Server 2008 64 bit (fully patched and AV removed for testing purposes)
Processor Intel core 2 duo 2.66GHz
4Gb RAM

Researched this lots but have struggled to find anyone with the exact same issue.

Any ideas?
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Question by:iaindallas
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by:Cliff Galiher
ID: 35731513
Short answer, 4 gigs of RAM is downright anemic for SBS under *no* load. The remote page does a fair amount of user permissions lookup on first load to prefetch computers that user can connect to remotely as well as other functions in the background. With only 4 gigs of RAM, *none* of that can be pre-cached and I'm not all surprised you are seeing poor performance, even with no users or clients joined, as the server still has to initiate the query to know there *are* no users or clients...and then can't cache that query because other processes almost immediately request that RAM again.

8 gigs is really a minimum for SBS. While you can *test* with only 4, it is only good for exactly that...testing. You can see RWW work, and it clearly does. But it doesn't work quickly.

-Cliff
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by:iaindallas
ID: 35736894
Hi

Have stuck 8 Gb of RAM in as suggested.  Still have the same issue.

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iaindallas earned 0 total points
ID: 36003117
Fixed this one myself, took a while though.

Turns out there was a cname record missing in the servers DNS.

The cname record was sites with an entry of servername.domain

Once in place, RWW loaded instantly.

Hope this helps someon else.
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by:JeffLynne
ID: 36342935
Can you tell me exactly where you made this entry please, suffering a similar problem
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by:Glen Knight
ID: 37524104
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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