Remote Web Workplace web page slow to load

Posted on 2011-05-10
Last Modified: 2012-05-11

When browsing (IE and Firefox) internally, externally, and on the server itself, https://remote.***.com/remote takes over 60 seconds to load.  Once loaded, everything is fine.

Other internal websites such as http://companyweb and https://remote.***.com/owa load quickly, so no problem there.

Have imaged server and recreated issue on test rig, different hardware so unlikely to be a hardware specific problem.

SSL certificate is from Geotrust.

As I am using a test rig now, no other computers are attached so the server is not suffering from excessively high memory or cpu usage.

Spec of test rig server is:
Windows Small Business Server 2008 64 bit (fully patched and AV removed for testing purposes)
Processor Intel core 2 duo 2.66GHz

Researched this lots but have struggled to find anyone with the exact same issue.

Any ideas?
Question by:iaindallas
    LVL 56

    Expert Comment

    by:Cliff Galiher
    Short answer, 4 gigs of RAM is downright anemic for SBS under *no* load. The remote page does a fair amount of user permissions lookup on first load to prefetch computers that user can connect to remotely as well as other functions in the background. With only 4 gigs of RAM, *none* of that can be pre-cached and I'm not all surprised you are seeing poor performance, even with no users or clients joined, as the server still has to initiate the query to know there *are* no users or clients...and then can't cache that query because other processes almost immediately request that RAM again.

    8 gigs is really a minimum for SBS. While you can *test* with only 4, it is only good for exactly that...testing. You can see RWW work, and it clearly does. But it doesn't work quickly.


    Author Comment


    Have stuck 8 Gb of RAM in as suggested.  Still have the same issue.


    Accepted Solution

    Fixed this one myself, took a while though.

    Turns out there was a cname record missing in the servers DNS.

    The cname record was sites with an entry of servername.domain

    Once in place, RWW loaded instantly.

    Hope this helps someon else.

    Expert Comment

    Can you tell me exactly where you made this entry please, suffering a similar problem
    LVL 74

    Expert Comment

    by:Glen Knight
    This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

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