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the citrix server is unable to process your request to start this published application at this time.

We have a Citrix farm that is load balanced.  When anyone connects to 1 of the 3 servers, it replies with:

"the citrix server is unable to process your request to start this published application at this time.  If this continues please contact your administrator."

I know that we have enough licensing and I don't believe it is a permisions issue since the domain admin has issues launching apps as well.  I have verified that the machines have a valid TS Licensing server that they can connect to.

Does anyone have any ideas why this server is still refusing to accept connections?
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roadnrail
Asked:
roadnrail
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2 Solutions
 
kmkingCommented:
are all the servers listed as XML brokers on Web Interface up and running?
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kmkingCommented:
Also is this a web shortcut your publishing? That seems to be common somewhat, and sometimes its not defined right in the application properties...

"C:\Program Files\Internet Explorer\iexplore.exe" "http://webshortcut.something"
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roadnrailAuthor Commented:
It is with every application on the machine (Except Remote Desktop).  Here is the that link that we published for IE:
"c:\program files\Internet Explorer\iexplore.exe"

Other Link for SafetySolutions.com: "C:\Program Files\Internet Explorer\iexplore.exe" https://www.safetysolutions.com/home.asp

However, once again, Office, IE, MAS, FAS, Abra do not work at all on THIS 1 server.  So if it was an issue with the shortcut, wouldn't it not work on any of them?

Yes, all 3 of the servers are listed in the XML Service section on the WI console.  They are listed as their "hostname" as well.  Meaning; rrs-cs1, rrs-cs2, rrs-cs3.  Could this have something to do with it since it doesn't have the domain?  I didn't think it needed it.
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kmkingCommented:
You should not need the FQDN no, though some people use it. Others swear by using IP addresses as well.

Tried to rebuild LHC? Use any streaming?

CMD Prompt from that bad server

net stop "Citrix Independent Management Architecture"

dsmaint recreatelhc

net start "Citrix Independent Management Architecture"

that is a long shot
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kmkingCommented:
and also from command line..

qfarm /load  (what does the server in question show)
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roadnrailAuthor Commented:
ok, i did what you asked and the stopping, repair and starting was successful.

this morning i did a qfarm and everything was 100 on all 3 servers.  after the repair, server 1 & 3 returned a 200 value while the server in question, #2 returned 100.  i ran it after the repair and it returned 10,000; but after a minute it was back at 100.

is this what you anticipated happening?  i am out right now, but will test it later tonight and let you know what happens.
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kmkingCommented:
Those values will show those loads based on load evaluators. Sometimes they will report a 10k for a moment when they first come online to prevent a connection hitting at that moment.

I did anticipate the issue clearing on recreating the LHC, as this is a common practice when connection issues occur. It is one of the first things I do when something of this nature happens, and is a good ideal to do when rebooting the servers.
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roadnrailAuthor Commented:
should i do this on all 3 servers, even though 2 of them have no issues or only on the server that is now experiencing the issue and run on others afterbour weekly reboot?

i'll test it out when i get home and let you know.
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kmkingCommented:
I only do this when we are going to reboot a server, or its set to run prior to a scheduled reboot via scripting, or if an issue pops up like you had.

Glad we got it working again though.
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roadnrailAuthor Commented:
Unfortunately I was just able to test it after being out of the office for the night; and unfortunately that didn't work either.  The server is still throwing the same error message.

I was asking about that command because I have never run it in the past on any of my machines, so that's why I was wondering.

Now, back to this same darn issue...what else can I try?  Oh, and a little bit of history.  This server, when I installed it, was joined to a different zone.  I had to move it from one zone to the default zone.  Could this be the root cause and should I just wipe out Citrix and start from scratch on it ensuring I join it to the right zone on install?
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kmkingCommented:
A fresh install should not be needed just yet.

Are there any metaframe events listed in the event log?
the server properties in the citrix console match the other servers? especially the XML Service port...

c:\Program Files (x86)\Citrix\XTE\conf\httpd.conf file is not @ 0kb is it? If it is, copy a good one from another server.
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roadnrailAuthor Commented:
What Citrix Console are you referring to?  I do not have WI installed on this machine, from what I can see; but I do on the other 2.  Could this be the issue?

The file was 2 KB but it did have an older date than the one that is working, so I copied it and over wrote the file on the "bad" server.
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kmkingCommented:
the Citrix Access Management Console (where you would publish the apps)
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roadnrailAuthor Commented:
When I opened it up, there wasn't anything listed under Xen5.  So I configured and ran discovery, and am testing it now.  According to what I have seen on all the other servers; YES, the XML port is set properly; but I will verify now that I can see the farm from within this server.
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roadnrailAuthor Commented:
After discovery, I receive the following error:

The Network Connection to your application was interrupted.
Try to access your application later, or contact technical support.

At least the error message has changed.
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kmkingCommented:
Ok.... lets look at this.

telnet to port 1494 and make sure you can establish a connection to that "bad" server...May be something wrong with the ICA listener. If this works, thats not the issue.

On the client open regedit and browse to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing

Check the permissions on this key (MSLicenseing) and make sure domain users have full control over it.

If they have these rights already, export a backup of the key and then delete it and try to make a new connection.

Also, there isnt a firewall turned on is there?

We will get it :)
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roadnrailAuthor Commented:
Firewall is off.  Under Firewall Advanced Config, Domain = Off, Private Profile = On, Public Profile = Off.

Same on both servers, good and bad one.
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roadnrailAuthor Commented:
Oh, looking at the TS Licensing, the machine that threw that other error has a perminant TS Cal.
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roadnrailAuthor Commented:
The Domain User Group didn't have any access to it; so I added it, but still received the same connection error.  Just to keep you informed.
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roadnrailAuthor Commented:
Oh, and no.  The apps aren't streamed, but "installed applications".  Sorry, I forgot to answer that earlier.
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roadnrailAuthor Commented:
Ok, I hadn't heard from anyone for a while so I decided to remove the bad server from the farm, remove Citrix and try it again.  Everytime I tried uninstalling Citrix, it failed.  Not sure why, but I got frustrated and just blew the server away.  

Upon reinstalling the server and Citrix, I was able to join the farm and zone without issues and now everything is working fine.  I'm not sure if it was a corrupt install of Citrix or FP3; but whatever it was, reinstalling everything seemed to work.

Thanks for all the help.
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roadnrailAuthor Commented:
I didn't hear from anyone, so I ended up reinstalling everything and that's what resolved my issue.

However, KMKing was the only one who responded so I felt he deserves the points.
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