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problem connecting outlook 2010 to exchange 2003

Posted on 2011-05-10
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Last Modified: 2012-05-11
Hi Guys

I have a user which has been useing outlook 2010 connected to exchange 2003 for about a week now. All of a sudden his profile disconnects and I can no longer send and receive locally. As a first step I trieds recreateing the outlook profile and now cant start outlook at all. the message I get is. cannot open your default email folders. you must connect to microsoft exchange with the current profile before you can synchronise your folders with your outlook data file (OST). exchange exchange
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Question by:Auratek
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Expert Comment

by:jaguarpriest
ID: 35730903
You have essentially lost connectivity to your exchange server. Is this local? meaning is it on the same network, is this via VPN? Or is it RDP over  HTTP on the web. most of the time it can be a DNS issue or an issue where the profile can not resolve the DNS Name. Check that the client is using the right DNS server to resolve or try the IP when creating the profile. (To at least prove its DNS).

Try pinging your Exchange server name. Worst case scenario is to leverage your hostfile and add the DNS name and IP.

What are the results of pinging your exchnage server via shortname (netbios) and long name (DNS)
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Author Comment

by:Auratek
ID: 35731273
yes this is local.

I can ping the ip of the server and it resolves, DNS is set correctly and Gateway is too.

I havent triied the host file yet though will give that a whirl and report back
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Author Comment

by:Auratek
ID: 35736296
tried useing the host file and still no joy get exactly the same error message. I can resolve the exchange server name with no problems so not sure if its DNS related.
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Accepted Solution

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Auratek earned 0 total points
ID: 35840407
Hi guys I managed to sort out in the end. I added a fax account to his outlook profile to trick outlook into opening. I then added the exchange account and was then able to synchronise properly. I also found the installed certificate was faulty as well. Thanks for the tips
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Author Closing Comment

by:Auratek
ID: 35877356
found the solution myself
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