problem connecting outlook 2010 to exchange 2003

Posted on 2011-05-10
Last Modified: 2012-05-11
Hi Guys

I have a user which has been useing outlook 2010 connected to exchange 2003 for about a week now. All of a sudden his profile disconnects and I can no longer send and receive locally. As a first step I trieds recreateing the outlook profile and now cant start outlook at all. the message I get is. cannot open your default email folders. you must connect to microsoft exchange with the current profile before you can synchronise your folders with your outlook data file (OST). exchange exchange
Question by:Auratek
    LVL 7

    Expert Comment

    You have essentially lost connectivity to your exchange server. Is this local? meaning is it on the same network, is this via VPN? Or is it RDP over  HTTP on the web. most of the time it can be a DNS issue or an issue where the profile can not resolve the DNS Name. Check that the client is using the right DNS server to resolve or try the IP when creating the profile. (To at least prove its DNS).

    Try pinging your Exchange server name. Worst case scenario is to leverage your hostfile and add the DNS name and IP.

    What are the results of pinging your exchnage server via shortname (netbios) and long name (DNS)

    Author Comment

    yes this is local.

    I can ping the ip of the server and it resolves, DNS is set correctly and Gateway is too.

    I havent triied the host file yet though will give that a whirl and report back

    Author Comment

    tried useing the host file and still no joy get exactly the same error message. I can resolve the exchange server name with no problems so not sure if its DNS related.

    Accepted Solution

    Hi guys I managed to sort out in the end. I added a fax account to his outlook profile to trick outlook into opening. I then added the exchange account and was then able to synchronise properly. I also found the installed certificate was faulty as well. Thanks for the tips

    Author Closing Comment

    found the solution myself

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Lync meeting or Lync conferencing is what many organizations would like to deploy to allow them save money. But companies are now giving up for various reasons, one of which is that they cannot join external meetings (non-federated company meetings)…
    Microsoft Outlook provides an easy way to recover permanently deleted items. When you empty the Deleted Items or simply deleted an Outlook data items using shift+Del key then it can be recovered using Registry Key settings.  Caution- Wrong Registry…
    Viewers will learn the different options available in the Backstage view in Excel 2013.
    The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…

    746 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now