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Windows media player Windows 7

Windows media player 12 is not opening in windows 7.  There are no error messages and this computer did have a virus not too long ago.  I have used malwarebytes, security essentials, superantispyware, and ccleaner.  I turned the media feature off and back on but to no avail.  Other programs look to be working fine.
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TomBalla
Asked:
TomBalla
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1 Solution
 
ded9Commented:
Got program and features-turn on windows feature on and off - click on plus sign next to media features- put a check on media player and click ok.

Now try opening media player.



Ded9
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ded9Commented:
If still not working then create a new user account ...restart the computer and then login under the new account.... your media player should work.


Try it.


Ded9
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TomBallaAuthor Commented:
It's turned on.  It was on, I turned it off, and turned it back on.  Still not opening up.
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ded9Commented:
Did u try creating a new user account..that should fix your problem..issue might be caused due to corrupt user profile....because u r computer was infected by virus.


Ded9
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TomBallaAuthor Commented:
It's not working in the new account either.
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ded9Commented:
No issues ...try this ms fixit

http://support.microsoft.com/mats/windows_media_player_diagnostic/

Restart the computer and then check


Post results


Ded9
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