How do we fix issues with Outlook 2010 not updating offline address book consistently?

Posted on 2011-05-10
Medium Priority
Last Modified: 2012-05-11

We have some users on Outlook 2010 and thier offline address books are not updating automatically. In order to fix the issue we are having to delete the local OAB file and let it download a new version.

Can someone let us know how to fix this so that anyone using Outlook 2010 doesn't have to delete the OAB each time a change to the GAL happens? We want to roll 2010 to the Org but surely will not until we have a handle on this issue.

Exhange server is 2003.

Question by:partners1998
  • 3

Expert Comment

by:I Qasmi
ID: 35732058
Have a look at this Article : http://support.microsoft.com/kb/841273

1. Add this to a new registry file and/or add to your user’s registry (not system, each user on workstation). Create a text file on your desktop, copy/paste the text below, save, then double click to add to your registry:

Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Cached Mode]

The above is for Outlook 2010, but for 2007 and 2003, replace the 14.0 with 12.0 and 11.0 respectively.

2.If you have and OAB files, you need to remove them. In this folder:
If you see “Offline Address Books”, rename that folder. Close Outlook and reopen.
You should now have direct GAL access and updates are immediate.
LVL 13

Expert Comment

ID: 35732092
Does it work fine with Outlook 2007?

Check http://support.microsoft.com/kb/823580 and see if adding the registry key helps.


Author Comment

ID: 35737196
Hi iQasmi,

Thanks for your very quick reply. I will look at the article and try what you mentioned today. Will let you know the results as soon as I can.


Accepted Solution

partners1998 earned 0 total points
ID: 35969220
We have decided to use a script to delete the OABs at login. Thanks for the reply.

Author Closing Comment

ID: 35997833
We used our own solution.

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