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Windows 7 pro default mail program, Nirto PDF and Office 2010

Posted on 2011-05-10
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Last Modified: 2012-05-11
Hello.

So Office 2010 trial updated full version, Nitro PDF cannot see default mail program (Outlook 2010) when try to send PDF to attachment default mail program.

Office 2010 settings and it is default mail program, so why NitroPDF cannot see it?
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Question by:Raikka_
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Expert Comment

by:aderse02
ID: 35732431
Is there any harm in saving the PDF to your documents folder and then attaching it to an email?

One more step, but at least it works.
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Assisted Solution

by:Brian Gee
Brian Gee earned 2000 total points
ID: 35732894
So (to understand this correctly) did you have Office 2010 Trial with Nitro PDF installed and all worked well? Then you "updated full version" and now Nitro PDF does not recognize Outlook 2010 as the default email client? Or did Nitro PDF always have an issue with recognizing Outlook 2010 as the default email client?

Could we try fully uninstalling and then reinstalling Nitro PDF if the issue only recently started after the update to the Full Version of Office 2010?
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Author Comment

by:Raikka_
ID: 35735552
No, so Nirtopdf was installed after Office 2010 trial was updated to full version.

We try uninstall nitroPDF and reinstall...

Thanks
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LVL 23

Expert Comment

by:Brian Gee
ID: 35735571
Good, try that and let us know how it goes.

In the meantime, was there an error message that came up when NitroPDF tries to attach a PDF to an email? If so, is there any notable text that you might be able to post up here? If not, is NitroPDF launching up another email client instead of Outlook 2010?
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Author Comment

by:Raikka_
ID: 35735645
No it cannot see email program at all, Office 2010 ---> settings there Office is default Mail application
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LVL 23

Expert Comment

by:Brian Gee
ID: 35735654
So essentially, when you run the NitroPDF process to attach a PDF document to an email, nothing happens, right? No error, nothing happens, correct?
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LVL 23

Expert Comment

by:Brian Gee
ID: 35735657
Heading to bed, but I will check back here during the daylight hours...
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Accepted Solution

by:
Raikka_ earned 0 total points
ID: 35869499
Reinstall Outlook helps problem solved
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Author Closing Comment

by:Raikka_
ID: 35900258
yes
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