Terminal Server Outlook 2007 Default User Profile Loaded for all new users

Posted on 2011-05-10
Last Modified: 2012-05-11
I had a Windows Server 2003 Terminal Server working just fine. Office 2007 deployed, small office, no roaming profiles, not much user turnover so it was no big deal to log in once and manually set up an Outlook profile for each user. THEN, someone decided I had to change the default behavior when someone clicked on a PDF file so it would open with Acrobat instead of Reader. Following, Expert Exchange Advice, I created a user profile with admin priv, changed the file type association, then copied that profile to Default User. Problem solved for all new users. HOWEVER, there was an unintended consequence. Now, all new users fail autodiscovery when launching Outlook. It will only accept credetials for the dummy user profile that was copied to default. I got around the problem by using the Mail icon in CP (after finding it in the View X86 CP Icons) to create a new profile and delete the default one. BIG PAIN! There must be a registry tweak that will make Outlook behave like it did before and create a new profile upon first use?
Question by:mraineynola
    LVL 17

    Accepted Solution

    Create a new profile for the default user without any outlook settings (profile) in it. In other words do what you did before but without setting up outlook in the profile you copied to the default user. That way when the new users start outlook it will run the connection wizard.
    LVL 26

    Expert Comment

    Normally the Outlook profiles should be stored @
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem

    with Profiles(hive) having the number of (sub-hives) equal to the number of Outlook profiles

    If you want to remove the old profile, IMO can delete the appropriate registry hive(s).
    LVL 6

    Expert Comment

    Just to confirm ... you were always manually creating the Outlook profiles?

    Author Closing Comment

    This seems to be the most straight forward solution. I deleted the mail profile for my template user, copied the template to default and it worked as before when I created a new user. In the process of searching for solutions, I also solved another issue: New users were getting an improperly named documents folder. If it helps other users, the solution is to use command prompt, negotiate to the Default User Documents folder, dir /a /b, then in command prompt notedpad desktop.ini and remove the owner from the "Owner=" line. As far as the current user registry key, all of the outlook/profiles/keys that had a cn= component, cn=administrator, not cn=template user, so that is clearly not where the emphemeral profiles created in HKEY_Users when someone logs onto Terminal Server were getting their values from. I searched all over and couldn't find it, but hey, this problem is fixed. Thanks.

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