Droid Global 2 Not syncing all of Exchange 2010 calendar events

Posted on 2011-05-10
Last Modified: 2012-05-11
I have two users that have the Droid 2 Global from Motorola.  We're using ActiveSync for Exchange 2010 and that works great for the iPads and iPhones I have on my network, and for these two Droids it is great for e-mail.  However it only syncs some of the calendar items, but not all of them.  I don't really see any rhyme or reason as to how it picks which events it will sync.
Question by:andersonpower
    LVL 26

    Expert Comment

    Do we have any settings @ Droid to configure the last few days of calendar alone? or something in similar?

    By Default in Windows 6.5 Mobile(s):
    Calendar Sync Options:
    Synchronize only the past
    2 weeks
    of appointments and all future appointments

    Author Comment

    I don't believe so, but for an example, someone had a meeting yesterday that they had just created on Monday in Outlook, and it didn't register on the Droid.
    LVL 26

    Expert Comment

    In that case, you need to find the pattern of the problematic meeting-requests like...
    a) which client (Outlook, OWA , Mobile Device) created this one
    b) who is the organizer?
    c) is this meeting-items shows-up fine @ OWA, Outlook online mode? any issues with the free/busy for this meeting-duration
    d) any pattern among those meetings?

    Author Comment

    Still looking at this.  No pattern as of yet.
    LVL 26

    Assisted Solution

    Ok, collect some of the working meeting-requests (Syncing @ droid) and some of the failing meeting-requests (failing to sync @ droid)

    Save all them as the .vcf files
    Open those .vcf files in the notepad
    Compare the properies....we should be having something like created-by, mode, version ....etc.

    Note: After the difference between the working and failing meeting-request, one-by-one properties @ the failing meeting-requests to match with the working meeting-requests and test for the sync..... you should be able to reach the missing piece by this way

    Accepted Solution

    After more research, looks like it's repeating calendar appointments booked by the individual not showing up.  I synced his calendar to my iPad to make sure ActiveSync wasn't to blame and it synced properly.

    Author Closing Comment

    Part of resolution was replacing one of the droids with an iPhone.  Other user was dealing with problem.

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