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Droid Exchange 2010 UTC vs GMT

Posted on 2011-05-10
Medium Priority
Last Modified: 2012-06-21
I'm am using the built-in email app.
If someone sends an email to my work Exchange account, it syncs with my Droid.
When I open the email on the Droid it shows who it's from and what time (e.g. 7:05PM):

    From: John Brown
    7:05 PM



    John Brown

When I reply, the Droid email app changes the time to GMT and this is what I see in Outlook:

    Reply from Droid.

    Sent via DROID on Verizon Wireless

    -----Original message-----
    From: John Brown <John.Brown@domain.gov>
    To: John Brown <John.Brown@domain.gov>
    Sent: Tue, Mar 22, 2011 01:05:23 GMT+00:00
    Subject: test

    John Brown

If I take the reply to the original message from Outlook, it looks like this:

    Reply from Outlook.

    From: John Brown
    Sent: Monday, March 21, 2011 7:05 PM
    To: John Brown
    Subject: test


    John Brown

This is very confusing for many of our users. When high level executive reply to their emails with their Droids, then the recepient (who is also the original sender) looks back through the email, they see a time that most don't understand.

Can this be changed in a setting somewhere? If not, can this be "fixed"?

Question by:dallasgrp
  • 2

Expert Comment

ID: 35733504
Android EMail apps just quote the header as encoded by the exchange server...  and it really have sense : if i send a mail at 10:00 GMT+1 to someone in GMT+2 zone, they will see that i have sent the mail at 11:00 for him, which is correct from his point of view...  but if they reply to my mail, i prefer to see that he replyed to a mail sent at 9:00 GMT than at 11:00...  

Have a look at Nitrodesk TouchDown (in the market), it's a powerfull Activesync Exchange client for Android...  i'm not sure it will solve your problem, but it's worth the try...

Or just use OWA...

Accepted Solution

dallasgrp earned 0 total points
ID: 35903956
This is a commonly known issue with the Droid 2. We switched all phones to iPhones as there is no fix per Motorola Tech Support Level 3

Author Closing Comment

ID: 35929376
Motorola Tech Support solved the issue

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