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Quickbooks is being run by client computer

I have an office where two computers run Quickbooks.  1 is the host, the other is the client or guest.  When the server is up and logged in the client can log in as a multiuser computer. But if the host computer is down and the client changes to a single user, this is where the issue begins.  The client cannot go back to being a Multi-user until the client (guest) computer is logged out of Quickbooks and then the host logs in first as multi-user.  How can I get the client to change over from single to multi-user if the host computer is not logged into Quickbooks?  When the host is not logged into QB and the client computer is logged onto as single user, when I go to file -  switch to multi user mode, it doesn't.  Again the only way it will switch is to log off QB on client and open QB on host first then open QB on client.  How can I make it so the client will switch back and forth from single to multi-user without having to log out?
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syssolut
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syssolut
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QBalance_QuickBooks_AdvisorCommented:
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John HurstBusiness Consultant (Owner)Commented:
>>> two computers run Quickbooks.  1 is the host, the other is the client or guest.

So the ledger (.QBW data file) is on computer number 1.

>>> When the server is up   <-- Is there a server? or is the "server" computer number 1?

>>> But if the host computer is down and the client changes to a single user, this is where the issue begins

If the host computer is down, the ledger is not available. So the guest computer cannot work. I *do* hope you are not keeping a multi-user data file in two places (host and guest). You should never do that.

>>> The client cannot go back to being a Multi-user until the client (guest) computer is logged out of Quickbooks and then the host logs in first as multi-user  <--- That makes sense, except I ask again, do you have two copies of the ledger? They will be out of sync with each other (for very certain).

Now, if the host computer is up, and the host computer user is not running QuickBooks, then the guest can log into QuickBooks using the host computer data file and do this in Single User mode. Probably the guest should only use Multi User mode.

If the guest is using the ledger on the host computer and is in Single User mode, they should be able to change to Multi User mode. I do this all the time.

However, what you wrote is that the host may be down and the guest is still using QuickBooks. Then there may be two ledgers around, one on each computer. I would check this. It may have happened and could be the source of your issue.

Also, it is best to map the QB ledger folder on the host from the guest using NET USE Z: \\otherpc\qbfolder. You can do this in Windows Explorer. Browsing for the folder can lead to errors.  So:

(a) Check the number and locations of data files and eliminate duplicates.
(b) Use proper mapped drives.
(c) Make sure you open the ledger in QuickBooks using the Open Company button. Using the recently used list may lead to errors if not paying attention.

... Thinkpads_User
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syssolutAuthor Commented:
Because it was a new version of Quickbooks we called Quickbooks and they remoted into the computers for no charge and made some adjustments.   I am not sure exactly what they did, but it now works great.
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syssolutAuthor Commented:
I am not sure exactly what they did, but it may be what you both said to do.   So thanks for the help
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John HurstBusiness Consultant (Owner)Commented:
Thank you. I was pleased to help. ... Thinkpads_User
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