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Exchange Wipe Device

I attempted to do an Exchange 2010 Wipe Device and it gave me an error:

Summary: 1 item(s). 0 succeeded, 1 failed.
Elapsed time: 00:00:04


PERSON NAME\Android-EAS/2.0
Failed

Error:
The user does not have an Exchange mailbox.
Click here for help... http://technet.microsoft.com/en-US/library/ms.exch.err.default(EXCHG.141).aspx?v=14.1.267.0&t=exchgf1&e=ms.exch.err.Ex7DC61E

Warning:
The user 'DOMAIN.org/Users/Administrator', who is currently logged on, isn't a valid recipient.

Warning:
An unexpected error has occurred and a Watson dump is being generated: The user does not have an Exchange mailbox.


Exchange Management Shell command attempted:
Clear-ActiveSyncDevice -Identity 'DOMAIN.org/Station 239/Users/PERSON NAME/ExchangeActiveSyncDevices/htcsupersonic§HTCAnda8af798b'

Elapsed Time: 00:00:01

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I know this phone is an Evo 4g, and it is not on the domain.  The active sync exchange account was just added to the phone.  Does the phone have to be on the domain in order to preform a Wipe Device?  

Also, does Wipe Device just remove the exchange account or does it remove everything from the device so the device no longer works?

Exchange Server 2010 - Server 2008 Standard SP2
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cmb991
Asked:
cmb991
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1 Solution
 
Alan HardistyCommented:
When you Wipe a Device - it does just that - it wipes everything from the phone and sets it back to Factory Settings.

If you have not forced a minimum of a 4-Digit PIN on the devices, you won't be able to remotely wipe them.  Have you enforced this?
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cmb991Author Commented:
No I have not.  I'll give that a try.
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cmb991Author Commented:
I'm assuming that if it wiped a phone back to factory settings, it would be an issue if the user has 'rooted' or 'jailbroke' their phone since it does not use the factory software??
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Alan HardistyCommented:
You should also make sure you enable the Refresh Interval as without it - devices won't check in with your server from time to time and if you make changes to the policy - they will never get them.

MS should really have enabled this by default!

Exchange Management Console> Org Config> Client Access> Activesync Mailbox Policy> Properties> General Tab.
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Alan HardistyCommented:
That could be interesting!  Not tried it and don't want to wipe my Jailbroken iPhone to find out!!
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cmb991Author Commented:
Any idea if Disabling the Camera.. Wifi... Bluetooth.. ect. is all revolved around the simple password setting also?  
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Alan HardistyCommented:
Not related at all.  Optional but unrelated to the ability to be able to wipe the phone.
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cmb991Author Commented:
Is there any way to just wipe the exchange settings from the phone?
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Alan HardistyCommented:
The only way to remove the Exchange Settings only is to manually delete the account from the phone when you have the phone in your hand.  You can't just remotely remove the Exchange info unfortunately.
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