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Xenapp 6 not checking out client license

When a user logs into xenapp through the web interface and accesses an application, they receive the error message 'Citrix xenapp cannot contact the license server hostname' Hostname is the name of the server.  

This only happens on some applications, e.g word and command prompt cause this error but outlook and excel do not.

When the error comes up there is a corresponding warning in event viewer ' Error 0 while obtaining a license for a Citrix Xenapp client connection. A grace license has been granted.'

After investigating a little further, I notice that no licenses are being checked out of the licensing console for xenapp. We have 35 licences and when someone logs in a CAG license gets checked out but  no xenapp client license?

In the CDSC under compuiter policy the licening port and hostname (just the hostname no domain suffix) is configured.

There is no firewall or comms issues. The license server is on the same host as the xenapp server.  The RD CALS are configured and working fine.


Anyone got any ideas?







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question01
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question01
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1 Solution
 
Carl WebsterCommented:
There are several issues with the current license server and XenApp 6.  I can't say anything, so don't ask, but wait until this Friday the 13th and see what is available for download on your MyCitrix.com site. :)
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question01Author Commented:
Hi Carl,

I am logged onto mycitrix and can't see anything. Am I missing something?
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Carl WebsterCommented:
Downloads
Licensing
License Server - Version 11.9 for Windows NEW!

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question01Author Commented:
Thanks Carl,

I have installed the new 11.9 licensing console and now I am getting a qfarm load of 20000 no matter what I do.

I was also getting this earlier however I was able to resolve it by changing the server name in the CDSC policy to a dummy name and then chaning it back. Now it is stuck on with this load no matter what I do.

I have even deleted the farm and created a new one. Still load is at 20000.

Do I need to start a new question for this? Any ideas?
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Carl WebsterCommented:
I would call Citrix Customer Service.  Free help for license issues.
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