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Swing Migration Help

Greetings,

I am in the middle of a swing migration and i at the point where i was ready to test connectivity from a outlook client to the temp dc. The client is not connecting. Here is the error i am getting

"Cannot start microsoft outlook. Cannot open the outlook window. The set of folders cannot be opened. Microsoft exchange is not available. Either there are network problems or the exchange computer is down for maintenance.

few things i have tried.

Pinged the server it is reachable.
Logged into the domain with the user account
created a new account - For some reason it did not give me the option to create an exchange mail box , but i could log into the domain with that new account from a client workstation.

I am stumped and running out of time.

Thanks in Advance
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cbd1012
Asked:
cbd1012
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1 Solution
 
Philip ElderTechnical Architect - HA/Compute/StorageCommented:
Click Start --> Run --> Outlook /RPCDiag

Delete the profile under MAIL in Control Panel.

Start Outlook and create a new profile to the new server.

Philip
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cbd1012Author Commented:
Hi Phillip ,

After a removal of the profile and rpc diag i still get the same error
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cbd1012Author Commented:
after doing that i get a new message . Cannot open your default email folders. You must connect to Microsoft exchange with the current profile before you can synchronize your folders with your offline folder file
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cbd1012Author Commented:
correction on my posting testing connectivity to the final dc
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
Does OWA work on TempDC?

Jeff does provide support as part of the kit BTW.

Philip
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cbd1012Author Commented:
sorry this step is occurring in the final dc , no owa has not been configured as i do not know how to configure it . I am unfortunately working around the clock so i am posting where i ever i can to get answers quick.. thanks
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cbd1012Author Commented:
I am also thinking it may be a DNS issue going on. As also my public folders would not replicate, i recently  changed the ips of the servers to match the existing domain subnet.  I noticed when i try to ping or remote desktop to the TempDc it fails .. but if i use the actual IP address it goes through. Could this be the reason why i cannot connect ?
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MegaNuk3Commented:
Have you setup outlook to encrypt the connection between itself and the exchange server

Owa is installed by default so you should be able to go to https://sbs2011ServerIPorName/owa and view your mails

In order to create mailboxes on Exchange 2010 you must use EMC or EMS, you can no longer use ADUC to do this.
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cbd1012Author Commented:
Hi meganuk

I am nit shure about encryption. Is that a requirement ? Also when I try and access owa it brings me to an error page .
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cbd1012Author Commented:
My server says iis is not configured could this be why I cannot reach OWA?
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
Our SBS 2011 setup guide:

http://blog.mpecsinc.ca/2010/12/sbs-2011-setup-guide-v100.html

Have a look there. If this is SBS 2008 then there is a guide for that on the blog too.

Philip
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cbd1012Author Commented:
I can reach OWA and i can log into mail boxes.. could this be a client connection issue, are there settings that need to be altered on outlook for it to connect to the new server ?

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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
During the migration process any clients that are connected to the source server should automatically connect to the destination server (when moving directly from one to the other).

Is there a note in the Swing docs that indicate the proper behaviour for Outlook clients? I don't have ours handy at the moment.

Philip
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cbd1012Author Commented:
Hi Phillip,

Yes that is the expected behavior. Clients are supposed to automatically begin updating once they are connected to the new server. The guide recommends spot testing one or two workstations before totally switching over. This is where i am stumped, its good to know i can access the mail via owa which means that everything was copied over and the exchange server is functioning as it should.
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
When you run Outlook /RPCDiag which server does the client try to connect to?

What server is shown in the Exchange Account properties for the user? Try changing the server name there then clicking the Check Name button to see if it underlines.

Philip
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MegaNuk3Commented:
On Exchange 2007, outlook 2003 clients need to be set to encrypt themselves and the exchange server

Turn on encryption on one of your outlook clients and see if your problem goes away.
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cbd1012Author Commented:
@MegaNuk,

Encryption was already enabled for all of the clients
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cbd1012Author Commented:
HI Guys,

I found the solution on this site

http://forums.msexchange.org/m_1800531479/mpage_1/key_/tm.htm#1800531513

Turns out the RPC client service was set to automatic but not started. After enabling it i was able to connect to outlook.

Thanks
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
That's in the list of things to watch out for on SBS installs/migrations:

http://blog.mpecsinc.ca/2011/01/sbs-migration-to-sbs-2011-exchange.html

The brain is way too overloaded ... I should have picked that up first thing. :(

Philip
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cbd1012Author Commented:
Haha Phillip .. thanks for all your help that link has some other useful information not in my documentation i will make use of it
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