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Server 2008 R2. Exchange 2007 SP3, Outlook 2003 on xp and win7

Posted on 2011-05-11
Medium Priority
Last Modified: 2012-05-11
Hi all.

Pretty damn frustrated here.

Purchased Full blown server2008, instead of SBS by mistake, but foolishly? thought, ill go with it to avoid the hassle of returns etc...  Only to find there is no POP connector in 2007. i mean, jees!. is that really helpful?,

anyway.. All looked pretty ok in the test environment after a fairly legthy install process, from a server perspective although we didnt go too far in the test envroment due to time constraints.

The server is now on site and fully updated.

So we have a single 2008 server, as the DC, and Exchange server for all roles. there is no other server on site.

Yesterday i tried to connect an outlook 2003 machine to it.  All looked pretty good untill -:


Ive done the normal google, and failed to remedy this issue.

Particularly ive followed microsofts advice, but frankly, that doesnt help at all.

Im reluctant to randomly keep trying other suggestions on google, simply put, they seem so abstract and i cannot tie the error message to what the suggestion say to do.  so im now  p***ing in the wind really.

as far as email is concerned, exchange is working.

as far as domain control is concerned, the server is working.

as far as this error mesage is concerned, something isnt working.

I need rid of this error message since it seems to bear no relevance to anything and is suitably microsoft meaningless. Thanks Billy Bob.

I wonder if im missing something basic.  the research ive done suggests its OAB issues. I have deleted, and rebuilt OAB to no effect.

DCdiag runs through pretty cleanly, presenting a couple of certificate issues relating to ssl conections which as i understand it are irrelvant at this time.  i will be needing CA but, thats kind of once internal stuff is working.

I have tweaked the distribution setting for OAB. to no effect.

I have rebooted the server, to no effect.

Before connecting the first client pc to the domain, i did move the Mailbox and public folder store, since i noticed they were both on Drive C.  I have putt hem now on their own drive.  I used the Move mailbox feature in EMC for both moves.  I cannot say if this caused the issue since i did this ahead of bringing the client on to the new domain.  but maybe i need to move log files or something, since some mention on line about this error relates to public folder issues with Outlook 2003.

Ive also noitced someone saying "have you disabled ipv6".  now, i have done this once before, and regretted it.  so im not particularly keen on doing that willy nilly. im not sure if the question was a suggestion, or genuine query!. but the guy had disabled IPv6. i dont think this helped matters, and certainly should since XP doesnt natively support ipv6.  

Please, reinstate my will to live!.

Thanks in anticipation

Question by:davesheppard
  • 2
LVL 31

Accepted Solution

MegaNuk3 earned 1000 total points
ID: 35735643
Basically that error means Outlook cannot find the OAB or one does not exist.

Ensure the mailbox stores have been assigned an Offline Address List.

Ensure the OAB is set for PF distribution and is pointing at the public folder store on your E2k7 server and that it is mounted.

Increase logging on the OAL Generator as per my article:

Then force an OAB update with:
Get-offlineaddressbook | update-offlineaddressbook

And watch the event log for errors.

Also ensure you are testing with a user account that actually has a mailbox NOT an admin account with no associated mailbox.

Author Comment

ID: 35736589
Well, that was an easy 500 points!

Being a Full server newby, i didnt know how to ensure the first two items you mentioned. but i believe they are set according to the investigation of yesterday, and a further probe around today.

Your referred to page to resolve OAB issues, looks comprehensive, but not something i can do when the system is semi-live.

I decided to see if the command you provided would yield any further clues in the form of error messages.

Get-offlineaddressbook | update-offlineaddressbook

IT didnt.  BUT since running this command, the outlook error 0x8004010f has ceased.

Well done and thank you!.  any analysis of this outcome for the record?
LVL 31

Expert Comment

ID: 35738137
That means the OAB hadn't generated yet. If you had left it till 5am the problem should of resolved itself as this is the time when Exchange generates the OAB. all your previous steps probably caused it to work too.

Thanks for the points.

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